United Federal Credit Union - Rogers Ave Rogers Ave, Fort Smith

United Federal Credit Union - Rogers Ave Reviews

• D

  DJ Greene
  1

  Let me share how pathetic this bank is. So it is Saturday February the 19th. Both my debit cards have been blocked so I have 0 access to any of my money. I contacted the bank for the last 2 days to have the problem resolved. Guess who still doesn't have access to my money. I spoke with a manager about the issues and like every other trash employee it's "we have e everything fixed and we apologize for the inconvenience" Now I have the entire weekend with 0 funds when there is more than enough sitting in the bank! DO NOT USE THIS BANK! IT IS THE BIGGEST SCAM OF WORTHLESS PEOPLE THAT YOU COULD EVER WORK WITH!

  Response from the owner

  Hi DJ, thank you for the feedback. We'd like to investigate this further, but will need some more information from you, as we are having trouble finding you in our system or a record of your phone call on Saturday. Please reach out to us via email at [email protected] at your earliest convivence. Thank you!

• A

  Amy Elissa McGowan
  5

  Best Credit Union! I've been here over 10 years now.! Happy member! 👏

  Response from the owner

  Thanks so much for the 5-star review Brenda! We really appreciate you! Thanks for being a Member, here's to 10 more great years.

• E

  Elizabeth B
  2

  If you do not open your drive thru at 9 on Saturdays, please for the love of God update your hours Some of us work nights and have to take hours out of our sleep schedules to come make a payment. I shouldn't have to wait 10-20 minutes in your parking lot to give up on making a payment that day Very unprofessional

  Response from the owner

  Hi Elizabeth, all United braches are closed Saturday, October 9-Monday, October 11 for system upgrades.This was updated on our holiday hours, and should have been visible to you on Google. We apologize that the hours were not visable to you. We made our best effort to communicate this message to our members in the past weeks, and again apologize if those messages were not received. To learn more about our new systems and get up to date information, we encourage you to visit www.Unitedfcu.com/system-upgrades

• A

  Annie Beyah-Murray
  5

  We are so grateful for Katie Menasco our Member Service advisor! She has superb customer service and will make sure that everything is perfect during any process you may have with United Federal Credit Union! Do not handle anything online if you are able to go in and see Katie! We were extremely frustrated dealing with our online rep and so were the other partners involved. Our online rep would not return calls or emails and gave the dealerships the run around with no explanations. Katie took over and saved the day! She was able calm the dealership reps by effectively communicating with them! She went above and beyond to ensure that everyone’s needs were met!!! We are now happy clients and very thankful for her!!!

  Response from the owner

  Thank you for your feedback Annie! We're happy to hear Katie was such a help to you! We'd love to hear more about your digital experience. Please feel free to send us an email with more details at [email protected]. Thank you for choosing United!

• N

  Nora Hall
  1

  I was very happy with this bank until I took out a loan from another source. About a week later, I went into the bank for assistance and two of the employees saw the loan in my account. After I left the bank, I received a call from the fraud department wanting to know where I got the money from. I told them it was a loan and from what company. They locked my account. I was required to bring in my loan papers to prove I wasn't a criminal. It was the first of the month and I had payments scheduled. I could not make my payments and some payments that I had made were then denied by the bank. It took a full month to get my finances back in order and I had to pay several hundred dollars in late fees, etc. I expected my bank to take care of me but they stabbed me in the back and cost me money and treated me like a criminal. I don't trust them any more. I have never been treated so shabbily by any business in my life.

• J

  Jose Dabdub
  5

  This is the best bank in the world! The Employees are more like Family and always make my banking needs very easy! Will always use them and I now live in Denton but still choose United Fedral because of the Rogers Branch!

  Response from the owner

  That's wonderful to hear, Jose! We certainly try to do what we can and always appreciate your feedback and loyalty.

• A

  Ashley Hale
  1

  If I could rate United Federal Credit Union less than one star, I would. These people are rude and definitely NOT as customer-centered as they claim to be.

  Response from the owner

  Hi Ashley, thank you for sharing your feedback. We're sorry you've had a negative experience, and would like to hear more about it. Member satisfaction is very important to us, a representative of our Member service team will be reaching out to you shortly to get more details. We'll see what we can do to help! Thank you for choosing United.

• C

  Carol Rader
  5

  UFCU offers every aspect of banking in the most professional and courteous manner. They are totally customer focused.

• B

  Brandi Goff
  1

  Can't seem to ever get ahold of anyone over the phone ... send the call to a corporate number and all you have as choices is an automated system very unfortunate

  Response from the owner

  Hi Brandi, we’re sorry to hear you’ve had difficulties reaching one of our Member Service Advisors. They can be reached at (888) 982-1400 during our regular business hours of Monday - Friday: 8:00 am to 10:00 pm ET, and Saturday: 8:00 am to 4:00 pm ET. Please also feel free to reach out to us via email at [email protected] at any time. Thank you for your feedback!

• J

  John Burns
  5

  They are customer based dealing with the person in front of them. They treat each person with dignity and respect.