United Federal Credit Union - Bremen Highway Bremen Hwy, Mishawaka

United Federal Credit Union - Bremen Highway Reviews

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  cheap25
  1

  I will try to make this a long story short as much as I can. I have no knowledge of who runs their ATMs but if you have an ATM that is charging a transaction fee it HAS TO BE DISCLOSED ON THE SCREEN BEFORE TRANSACTION. That is the LAW. Up until very recently if you were using a teachers credit union debit card it was charging you a two dollar fee without that disclosure notice. That is AGAINST THE LAW. I used their ATM to withdraw funds about three wks ago. It let me go through the process without ever declaring that there would be a two dollar fee. I looked at the history of my transactions on my TCU account and there was a two dollar fee. Again, that is against the law. The day after this happened I informed one of their employees and she thanked me for letting her know and said that it would be looked into. I came back a week later and used their ATM and the same thing happened. I had a discussion with another employee that had an office cubicle and it didn’t go so well. It was fine until she got frustrated because I informed her it was very deceptive to do this and wanting to know who was in control of their ATM. It was nothing against her. She just works there. But the company she works for has a machine that was doing something illegal. She eventually copped an attitude saying that I had an attitude. She just got tired of dealing with it. Apparently in her mind it was my fault that their machines were in violation of the law. I wound up calling their customer service number and they eventually took care of the situation but in the meantime how many people got ripped off to the tune of two dollars a transaction? It adds up. When you own a financial institution you have to have your I’s dotted and your T‘s crossed..... this was hugely unprofessional and illegal. Just glad that I am not a member of this sketchy operation.

• A

  Aaron Piper
  5

  I’m in the process of buying a house and I needed bank account activities print offs. I was going to have someone go pick them up for me since I was at work.. they told me I’m not allowed to authorize someone to pick them up over the phone even if I answer my security questions... it was frustrating but it provides me with peace of mind that they won’t let just anyone claiming to be me get my bank information! Definitely a great place!

  Response from the owner

  Just trying to keep your information and accounts safe, Aaron. Thanks for understanding and all your support!

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  phil v
  1

  My card was lost/stolen went on line after hours had no help automated system told me to call during business hours. HOW are you to put a stop on a card. Does not make sense..

  Response from the owner

  Hi Phil, we're sorry to hear that your card was lost or stolen over the weekend. In the case where this happens, Members are able to reach our after hours emergency line at (866) 839-3485. This information is also found on our website here: https://unitedfcu.com/us/support/contact/report-lost-or-stolen-card. We'd like to hear more about your experience so that we can ensure Members are able to access this information when needed. Please send us an email at [email protected] at your convenience. Thank you for your feedback!

• a

  alexis waterson
  1

  Literally the worst bank ever. Can’t pay anything without them charging extra fees or making it more difficult than it has to be.

  Response from the owner

  Hi Alexis, thank you for your feedback. We value your Membership at United, and are sorry to hear you've experienced difficulties. Please feel free to reach out via email at [email protected], by phone at (888) 982-1400, or via chat on our website at UnitedFCU.com. We're happy to review your account at any time!

• D

  Dave Koppana
  5

  A very experienced and professional financial institution. A surprising range of services are available to small businesses.

  Response from the owner

  Thanks, Dave! We're so glad you're pleased.

• Ģ

  Ģıø ĪĪ
  1

  Not my 1st choice of banks due to my past experiences at ANY of these locations....

  Response from the owner

  We’re sorry to learn about your negative experience with United. We’d love to hear more about your interactions. Please feel free to email us at [email protected], call us at (888) 982-1400, or chat us at United future.com. Thank you for your feedback.

• S

  Salty Dog
  5

  Great place, staff are very knowledgeable and inviting. Love their savings rates and recommend this place to anyone.

  Response from the owner

  We appreciate that and certainly try to do what we can to help, Josh! Thanks for sharing.