Umpqua Bank Douglas Blvd, Roseville

Umpqua Bank Reviews

• G

  G Chris Jensen
  5

  I really enjoy banking at this branch. I was transfered here when the Antelope branch closed last November. The staff are wonderful, caring and most helpful. I've been very happy with the way they have dealt with me and my business banking.

  Response from the owner

  G Chris Jensen, we appreciate you taking the time to leave a review. Thank you for your business. We look forward to continuing to service your banking needs.

• I

  Ivan Radziak
  1

  Trash bank horrible service. Zero quality in this bank. They charge 35$ to cancel a check be sure to bank with cash app they don't charge you fees unless you instantly deposit. You can cancel transactions for free. Oh and this bank takes advantage of older aged women .

  Response from the owner

  Hello again Ivan! We responded to your review of our Cameron Park location and would like to gather more information about this feedback from you, please consider reaching out to us by phone or chat at https://www.umpquabank.com/contact-us/, so that we can make sure this review is forwarded to the appropriate departments for review.

• I

  Irene Bruce
  1

  This.bramch is not open on weekends. TheAntelope.btanch is closed. I needed $1000 from my checking. After a 30 monute to Zionsville was.no help. You are about to.lose your loyal customers.

  Response from the owner

  Irene, we sincerely apologize for the store schedule availability. Your time is valuable, and we are actively in the process of adding staff to reduce the wait times. For most inquiries, you can also use live chat at https://www.umpquabank.com/contact-us/ or send a secure message via online banking.

• H

  Harrison Lee
  2

  A Once Fresh and Progressive Bank that has somehow evolved into a staid old Non-consumer-friendly bank (short inconsistent hours, ho-hum attitude, etc), Non-contact banking but no "eye-contact" as well? What happened?

  Response from the owner

  Hello! Thank you for contacting Umpqua Bank Customer Service. We received your concern regarding your experience with Umpqua Bank associates at the Roseville, CA location. I cannot apologize enough for the poor experience you had while in the Roseville store. Ideally, we would like all your interactions with us a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If there is anything at all I can do to rectify the situation for you, please do not hesitate to let me know. In the meantime, I have filed this as a formal complaint on your behalf, and we truly hope your next encounter with our associates will be pleasant and very attentive to your needs. You will receive a response from our team within 20 days.

• C

  Clint Baier
  1

  This is by far the worst bank. Difficult to het on the phone, lots of modern banking systems not in place, just not that great. Lived near one, now I don’t, I’m leaving soon.

  Response from the owner

  Clint, We’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and we apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please feel free to give us a call at 866-486-7782, send a secure message via online banking, or start a live chat at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• S

  Stacy E
  5

  Great bank. Would recommend to anyone. Wish there were more california locations!

• c

  christopher grimes
  1

  This branch of Umpqua Bank employs the rudest bank teller I have encountered in 53 years of banking.

• P

  Patti Harland
  5

  Vanessa and Angie are awesome 👏 Very Helpful!Great Customer Service!