U.S. Bank Branch S Maryland Pkwy, Las Vegas

U.S. Bank Branch Reviews

• K

  Ksenia Chumakova George
  5

  I have been coming here for some time and I hardly ever have to wait especially when Cody is working. I must say that Cody has been amazing and pleasure to deal with. I look forward to dealing with him. He is courteous, fast and a problem solver. Thanks Cody.

  Response from the owner

  We are happy to see that you have had a great experience with your local branch, Ksenia. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray

• L

  LMR
  5

  EXCELLENT CUSTOMER SERVICE! We are small business owners and have been a business BANKING customers since 2017! Branch Manager, Dwight Day, is the most pleasant, professional and knowledgeable Banker we've met or done business with in over 20 years! He genuinely cares about providing his customers the best service possible! Even during these difficult and trying times, Dwight and his staff are providing service with a smile. Thank you so much Dwight! We sincerely appreciate your spirit of excellence, your knowledge and professionalism! Lizette - A happy customer.

• A

  Anne Peterson
  5

  Very helpful staff. Vandi was such a sweetheart, I had to have a document notarized. I had a restless 4yr old with me and mentioned I had to rush back to the library to scan and email the document and she was nice enough to scan it on her machine and email it to me. HUGE help. Wish all customer service was this wonderful. Thank you again.

• R

  Raj Singh
  1

  One of the worst US Bank branches in the US. Incompetent and untrained employees. Be prepared to wait half an hour even if only one customer is ahead of you!!! Shame!!!

  Response from the owner

  Hello Raj, thanks for sharing your experience. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4170. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• W

  Work B
  1

  Garbage! Went in for one thing, got totally redirected to something I wasn't looking for! Then they told me they were going to call me. Which Never happened! Don't tell me you're helping me then not get me what I was looking for and NOT call me back!

  Response from the owner

  Wow, I am so sorry to hear that this was your experience. We expect better service than this for every customer, each and every time they visit one of our branches. We’d like to speak with you to get more information about what happened and make sure that it is properly addressed. Please send an email to [email protected] with your name and phone number, and one of us will call you within 24-48 business hours. Thank you for taking the time to share this with us. ^Jessica

• M

  Melissa Kuhel
  1

  Why only one person working. Always have to wait more than 20 mins.

  Response from the owner

  Hello Melissa, thanks for leaving a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• K

  Kyle “GiftingisLifting” B
  1

  Garbage! Went in for one thing, got totally redirected to something I wasn't looking for! Then they told me they were going to call me. Which Never happened! Don't tell me you're helping me then not get me what I was looking for and NOT call me back!

  Response from the owner

  Hello Kyle. We are sorry to hear about your experience with our Silverado Smith's Branch, Kyle. We would like to speak with you about your interaction. Please send us an email with your phone number to [email protected]. One of us will be happy to give you a call within the next 24-48 business hours. We look forward to hearing from you and hope to help you reach a resolution. Thank you. ^Ryan

• E

  Everette Stone
  1

  The Asian lady Lied to me and NEVER called me back!?!

  Response from the owner

  We never want a customer to feel lied to, Everette. We would like to speak with you about this interaction. Please send us an email about your experience to [email protected] with your phone number. One of us will be happy to give you a call to offer our assistance. Our typical callback timeframe is 24-48 business hours. We look forward to hearing from you. Thank you. ^Ryan

• S

  Scott Wallen
  5

  Its not a truwest... Its inside the Safeway.

• C

  Courtney Lopez
  4

  Inside Smith's it's located near the front by the ATM.