U.S. Bank Branch S Elm St, Canby

U.S. Bank Branch Reviews

• P

  Pat Thompson
  1

  I have had my personal and business accounts at this branch for over 20 years. I was exploring the least expensive way to get money to an international vendor and was told the bank fee was $50. I explained to the manager, Jorge Martinez, who did the wire, that I was wiring the funds to save the $200 bank fee associated with using my card. I found out TOO LATE that the bank pads the conversion rate to make money...so my costs ended up more than twice what I was trying to avoid in the first place! Transparency definition at this bank seems to be "as long as the customer doesn't figure out, all is good!" It never even occurred to me that they would do something like this without disclosing it, but they did. They do SMILE while they take your money here, but they are snakes. If you are going to wire money, it will cost you more than you think! Extremely disappointed.

  Response from the owner

  Thank you for taking the time to leave us this review. We're very concerned and want to hear more from you regarding your recent experience. Please reach out by emailing [email protected] with your contact information and details of your experience. We'll give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• d

  dean martin1958
  5

  Great customer service for all your banking needs..one of the best banks period...thank you all down at us bank canby..