U.S. Bank Branch S Spring St, Hermitage

U.S. Bank Branch Reviews

• S

  Sherry Parr
  1

  The worst bank ever !! The signs are not accurate as to hours , lobby or drive thru. The last three X's I was there , all three lobby was closed , twice was before 2:00 weekdays. On only one occasion was the drive thru open. The ATM is always down. When they are open , service is lousy !

  Response from the owner

  Thank you for taking the time to leave a review. We’d like the opportunity to examine the situation on your behalf. Please send an email to [email protected] with your phone number and reference number 1687. Once we receive the requested information, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• A

  Amy Merino
  1

  Sorry excuse for a bank. ATM has been down for DAYS on end, inside closes at 2pm, and no one is ever at the window. What is going on? I'm taking my money out and banking else where

  Response from the owner

  Hello Amy, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 1408. Once we receive your number, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• N

  Nick Walling
  1

  Never open anymore. Most branch locations either close earlier than the average person gets off work or are not even open on Saturdays. Especially this branch location.

  Response from the owner

  Hello Nick, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• b

  ben m
  5

  You can say what you want I never had a problem with anything that they do the app is the best I have seen and not like a bank that has close my account on a phone call that they will not cash a check with out me charges the way it's look

• K

  Katie Heflin
  1

  Sorry excuse for a bank. Incompetent staff. Do not waste your time here. Go to Oakstar!! Better customer service and they are actually open...like a real business!!

• D

  Davonna King
  1

  This bank is terrible. Says it opens at 930, at 948, no one to answer the phone.

  Response from the owner

  Hello Davonna, Thank you for reaching out. I'm sorry to hear that you've been having difficulty getting in touch with the branch. If you're still needing assistance, please send us an email at [email protected] with your phone number and reference number 7652. Once we receive your number we'll give you a call within 2 business days. For more immediate assistance, you can also reach our 24-Hour Customer Service at 800-872-2657. I hope this helps. ^Caitlin

• M

  Michael Pentridge
  1

  Do not trust this bank with your money. They will take money from your account without permission. Horrible customer service.

  Response from the owner

  Hello, Michael. Your review is very concerning to us we would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a representative about your recent experience. Kind regards, The U.S. Bank Social Media Team