U.S. Bank Branch Ne 175th St, Woodinville

U.S. Bank Branch Reviews

• M

  M. Priddy
  1

  Joseph took advantage my Grandmother financially. She went in months ago to close her Credit Card account. She went in (only dealing with Joseph) multiple times over the months due to charges on a "closed" account. When I tried to speak with him, he told me I was not allowed in the bank with my grandmother to help her and hung up on me 3 times. My grandmother and I filed a complaint with customer support, but in case they don't fire him for this Abhorrent CRIME, please, DO NOT WORK WITH JOSEPH! He will take advantage of you and your grandparents. He should NEVER be allowed to work in finance again.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. Your comments are concerning and we'd like to hear more about this experience. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0318 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Adam B
  1

  If you have a credit card with US Bank, a piece of advice, don't die. If you die, your loved ones will be tormented by a host of incompetent people who don't know how to process the closure of your account. My mom passed 3 months ago, seven attempts later, two death certificates delivered, power of attorney, online, on the phone and in person, and my mom is still be charged $9.99 a month for a lousy subscription service. Yes, we tried to cancel said subscription service, but figured it would be easier to just stop the card by proving her death. Nope! Not with US Banks! Apparently, it takes an Act of Congress or a $200 letter from an attorney to stop the card and close the account. Pathetic. To be clear, in the aftermath of our loss, just three weeks after when we mustered the energy to run all these errands, two other banks were super easy. Death certificate, power of attorney, executor of will, done. Three months later and we are still getting a statement from US Bank. Nobody knows how to record someone's death at US Bank. Avoid, avoid, avoid!

  Response from the owner

  Good morning, Adam. I am sorry to hear of your mom's passing. I offer my deepest condolences to you and your family. I can understand your frustration and we're happy to see how we can help. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5751. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• K

  Keith Gormezano
  3

  I use U.S. Bank for my personal checking, savings, and two credit cards. I like their no annual fee Cash Plus credit card because I can choose two categories like cell phones or home utilities to earn 5% cash back on my purchases in those categories. When I redeem points on their Flex Perks card, I don't get charged airport or airline fees. You can also use points to pay for the annual fee. I can find a branch in most neighborhoods and cities like Woodinville and Kenmore where I frequently visit. Unfortunately, I can't recommend U.S. Bank to my QuickBooks customers that I set up, fix, clean up, train, and provide the software for a discount because unlike other banks, you can't download their transactions directly into QuickBooks desktop Pro or Premier like Chase, Bank of America, BECU, and other financial institutions at no charge. What's so difficult about enabling that?

• A

  Aedan Slaughter
  1

  TERRIBLE BANK DONT OPEN AN ACCOUNT HERE The tellers and reps are all fine, it's the business practices that are awful. I have had to CALL the fraud department MULTIPLE TIMES A WEEK FOR MONTHS because they will PUT A FRAUD NOTICE ON YOUR ACCOUNT AND LOCK YOUR CARD EVERY TIME YOU MAKE A PURCHASE ONLINE. Using caps for anyone just skimming.

  Response from the owner

  Thanks for sharing your feedback, Aedan. Our goal is to always ensure our customer accounts are protected from unauthorized activity. We understand this may be an inconvenience and we're sorry for the extended wait time. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 9060. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Madison Geisinger
  1

  I had money to deposit to pay off a bill, and the atm broke down while the money was being deposited. The manager assured that the money would go back in that night or he would call. Neither happened. And I haven't heard back from him when I called and left a voicemail. Otherwise US Bank has been very great to me. Just...not This one :(

• A

  Alex Lv
  5

  This place makes me love to bank! I go here often. Everyone is always friendly. Very helpful anytime I have questions and always quick. Shout out to Kassy and Anna! :)

• A

  Allison Ally
  2

  Blonde girl working for the drive up service today had a really dull attitude. I have no issues coming to this bank but the blonde chick ruined my vibe today.

  Response from the owner

  Hello Allison, thank you for reaching out to us. The last this we ever want is for vibes to be ruined especially if you have a good one going. If you would like to speak with us regarding your dissatisfaction, then please send your phone number along with reference number 7857 to [email protected]. Once your number is obtained, we will contact you within 2 business days. Hope to hear from you. ^Chris

• R

  Randy G
  1

  Horrible customer service! Spent 30 minutes on a single customer with 5 people waiting in line, never asking that customer to stand aside to help others. Just making us wait, while they make small talk wasting time. Careless and extremely rude!

  Response from the owner

  Hello Randy, thank you for sharing your experience. We appreciate your feedback and use this information when changes and updates are being considered. I hope you were able to get all of your transactions completed and questions answered. If you still have questions, please call Customer Service at 800.872.2657 where bankers can help with your banking needs 24/7. All the best, ^Kim