U.S. Bank Branch E Main St, Rexburg

U.S. Bank Branch Reviews

• C

  Copper Quist
  5

  Very friendly, helpful, and they will work with non customers if you need to break bills or get change. I can't speak to their accounts, but their credit card is nice and they are good community members.

• C

  Christian Robertson
  2

  I bank with a few different banks in Rexburg, and the US Bank branch here is by far the worst of the banks I deal with. Every time I make a deposit I get asked about where I live and what my occupation is, even though it hasn’t changed since I opened my account with them. When I ask the employees why they need that info, I get a different answer every time. It would be great if they would open the lobby as well.

  Response from the owner

  We appreciate you taking the time to leave your honest feedback, Ginger. The Bank Secrecy Act requires banks to understand and monitor the source of transactions made to accounts. As a part of the bank's effort to manage the Bank Secrecy Act and Anti Money Laundering risks associated with cash transactions, you may be asked further questions. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 9484. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Chris

• D

  Daniel Moldenhauer
  2

  Management never has enough tellers. Always waiting in line. Tellers are great, just not enough of them. They seem overwhelmed trying to cover everything.

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• E

  Elite Roofing
  1

  This is the slowest bank I have ever been to. They have two people working in the bank on a Friday afternoon. They won’t let you enter the lobby and you have to go through the drive-through. Somebody needs to step in and do a better job in management.

  Response from the owner

  I understand the frustration a long wait can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your name, phone number and reference #8421 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• A

  Aubert L'Esperance
  5

  I can't speak highly enough of this branch. I've had to deal with all sorts of different issues with lost cards and weird international transfers, and complicated processes while I was abroad, and I've always elected to call the branch instead of working with the general customer service because working with the employees here has been an absolute dream. They're quick and efficient and always willing to go the extra mile to help.

• B

  Brian Hemple
  1

  Maybe it’s because I’ve had high expectations for US bank with other branches I’ve worked with but over the past 4 years that I’ve done business at this branch I’ve run into lots of problems. Most employees are usually pretty friendly but things that should be quick and simple turn into hours almost every time. The loan officers seem to have very little knowledge about what they are doing and are constantly having to ask their supervisors questions about things that they should know very well, like what the difference is between a hard and soft credit pull for example or the difference between saving accounts offered. The branch is super unorganized and it always feels like things end in lots of mistakes being made, inaccurate information being given and with me feeling very frustrated and at a loss because of their incompetences. One experience I had with their mortgage officer was almost enough to make me close my account with them and switch banks. Avoid this branch.

• B

  Brittany Ashbaker
  1

  I don't know why, but if you walk in to be helped.. it takes forever. I understand they are busy with other things at work, but when nobody is in line they make you wait in the lobby for 20+ minutes. At my other bank, I can walk in and leave in 5 minutes or left for similar transactions.

  Response from the owner

  Hello, Brittany. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• C

  Cassidy-Beau Kitt
  1

  I made an appointment and no one was there to help me. It was so odd

  Response from the owner

  Good morning, Cassidy-Beau. Thanks for taking the time to leave a review. I understand the frustration that you have experienced. I apologize that no one was available for your appointment. If you still need assistance, please don't hesitate to send us an email to [email protected] detailing the experience, including your phone number and reference number 0460. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jo Mickelsen
  1

  I was at the drive thru in Rexburg, ID on 05/06/19 and no one acknowledged me. I was not helped and a customer inside the bank told a teller i was waiting. Im now looking for a new bank.

  Response from the owner

  Oh no! I am so sorry you had to experience this kind of service. We pride ourselves in providing the highest quality of customer service and we disappointed you on this occasion. We would like to speak with you to appropriately address this. I hope you give us another try. Please send us an email with your phone number to [email protected], including reference number 1128. One of us will give you a call within 24-48 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa

• R

  Raffaele Fossa
  4

  That's been my first bank and I like it. The people there (the bank tellers) are helpful and kind.