U.S. Bank Branch Main St, Sumner

U.S. Bank Branch Reviews

• A

  AMP's KeepSakes
  1

  Horrible. Absolutely horrid. This one complains about a coin shortage, yet they are not willing to take my coins because of "policies." I also got shorted in change. You must be a pretty incompetent teller if you can't give out $5.50 in half dollars!

  Response from the owner

  Oh no. We're concerned to hear about your recent experiences. We welcome the chance to discuss your visits further. Please email your phone number and reference #4515 to us at [email protected], and we'll call you within 48 business hours to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

• a

  arlene iardella
  2

  Not all that happy with the Sumner branch. The tellers seem fine but the loan personnel are lacking at their jobs. Took out a car loan there. When I went to pick up the check it wasn't ready (which they said it would be). I had an uber waiting for me to pick up the vehicle I purchased.... when it finally was given to me and i was signing the papers the interest amount they quoted me was wrong!!! Very disappointed! I've paid off the loan in half the time and now am considering switching banks as soon as feasible!!

  Response from the owner

  Hello Arlene, Thank you for taking the time to leave us your review. I'm very sorry to hear about the disappointment with your loan experience. That's definitely not the feeling we want you to leave with after working with, and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 6528. Once we receive your number, we'll give you a call about this within 2 business days. We hope you'll allow us this opportunity to help. ^Caitlin

• D

  David Hoyt
  1

  My Son used mobile deposit to cash a check his grandma had given him for Christmas to help with college. US Bank, suspecting fraud, suspended his bank account for 10 days. I can understand withholding funds, but freezing his account is absolutely unacceptable. To top it off the money has already been debited from his grandma’s account. USBank will not tell us why they think the check is fraud. Do not use US Bank.

  Response from the owner

  Hello Dave, Thank you for taking the time to leave this review. I definitely understand the frustration caused by that extended hold. We'd really like to take a look at what's happening with your son's account so that we can help in whatever way we're able. Please send us an email at [email protected] with his phone number and reference number 4357. Once we receive his number, we'll give him a call within one business day. We hope to have this opportunity to help. ^Caitlin

• S

  Sam Hoyt
  1

  I deposited a check with the apps moblie deposit they had been pushing as “convenient”. Deposited on the 24th of December, the funds were withdrawn from the authors of the checks account, and then US Bank froze my account suspecting fruad. Didn’t just freeze the funds from the check they froze my entire account so I couldn’t access ANY of my money. The customer service line sent me to a branch, that branch sent me to my original branch (where I started my account) they sent me back to a customer service line who told me only my original branch could help so I put them on the phone together where they figured out nothing could be done. Its now January 6th, the hold is supposed to get released January 7th. In that time I’ve missed rent and incurred late fees, struggled to get funds for staples, gas, etc. I’ve switch to BECU and on the recommendation of trusted friends one of whom have been with them 11 plus years and have had zero issues. I’d start there if your looking for a new bank and avoid US Bank entirely. Google some of the fraudulent/ questional things they’ve done in the past and you’ll see this isn’t an isolated case.

  Response from the owner

  Thank you for taking the time to share your post Sam. I know the hardship that a hold causes and am sorry you’ve gone through this. We’d hate to lose your business and would like to see if there is anything we can do to change your mind. If you’d like to discuss the experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4454. We will give you a call within one business day. Thanks again for sharing. ^Heather

• C

  Chloe Strand
  1

  Highly unprofessional bank, have had problems at multiple branches. Unfortunately this most recent problem is not an isolated event, would not reccomend. There are many other cases of problems with large incurring fees, it is very frustrating to feel like you are just being passed around without anyone actually solving the problem. This company are able to do that apparently because they have enough staff nobody actually has to solve anything they just continue to pass you along to someone else.

  Response from the owner

  I am sorry to hear this has been your experience Chloe. We’d like to hear more about your experiences. If you don’t mind, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4455. We will give you a call within one business day. Thanks again for sharing. ^Heather

• B

  Billy Wilson
  1

  Do not use ATM. Getting my money back is way harder then it needs to be.

  Response from the owner

  Good morning, Billy. Thanks for taking the time to leave a review. I apologize that you've had trouble with our ATM. If you'd like to discuss the situation in more detail, please send us an email to [email protected] with your phone number and reference number 0135. We look forward to hearing from you. ^Heather

• l

  lauren grace
  5

  Got assistance with everything I needed help with without any issues with the amazing help of the associate Gemma, she is great!

• M

  Mickey Mouse
  5

  Super Friendly! Always Friendly & Remembers Me!!!

• R

  Ricardo Rios
  5

  Well, the only thing he could say is that they are very attentive in everything that is necessary.