U.S. Bank Branch S 8th St, Minneapolis

U.S. Bank Branch Reviews

• T

  Tiffany Zmuda
  1

  It would be nice if the ONLY US Bank location currently open downtown was actually open for a whole day. But nope. 930a-4:00

  Response from the owner

  Hello Tiffany, Thanks for reaching out with your review. I'm sorry to hear that the current hours have caused you such frustration. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• A

  Anthony S.
  2

  Good bank, BUT DON'T USE THEIR CURRENCY EXCHANGE TABLE at this location. Go online at the US Bank website and convert currency there. I made the mistake of converting $1,300 USD to Euro's, they gave me $980 euro's at their desk. However I went to US Bank's online conversion and calculated the exchange to be $1,034, so I felt like I was shorted $55 Euros. I called the Travelex helpdesk (who US Bank uses for their currency exchange) and they told me that I only get the online exchange rate if I go online and have them physically mail me the Euro's, and that if I do it at a bank location the bank adds their commission and fee. I understand that bank's make fees, and I'm ok with that, but it doesn't seem right that US Bank made a $55 Euro fee (about $60-$65 dollars) IN ADDITION to the fee that Travelex collected for the conversion.

• b

  brandon wixby
  1

  THEY RANK -10 in my book. This bank will go out of its way to take money from a person, via returning already completed transactions, not allowing one to make an account positive thus stoping a pending returned item..all so they may claim $36 more for the bank...at their customers dissatisfaction. They claim to be a top rated bank in the area of morality. They are scum.

  Response from the owner

  Hello, Brandon. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• B

  Bella Fisher
  1

  Should update online hours as they have apparently been open til only 4pm for over 3 months now. So glad I rushed here to make it by 5 since that’s what it says online!

  Response from the owner

  Hi Bella, thank you for taking the time to provide us this feedback. We're sorry to see you were unsatisfied with your recent visit to the branch, and we hope you were able to get the assistance you needed. If you'd like to discuss the experience further, we'd be happy to help. Please send us an email with your phone number and reference #3417 to [email protected]. Once we have your phone number we will be in contact within 2 business days. Have a great weekend. Regards, ^Kortnee

• K

  Kevin Yang
  2

  The rep for currency exchange was rude. She didnt seem too interested in helping me over the phone with my questions so I took my services elsewhere. Never again here for currency exchange.

  Response from the owner

  Hello Kevin, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• J

  Jordy LaForge
  1

  The lady at the currency exchange table was totally rude. It's like she enjoyed saying no to different types of money.

  Response from the owner

  Hello, I am sorry your recent experience with us was less than desirable. We appreciate the honest feedback and would be happy to speak with you to appropriately address the situation. If you'd like, please send us an email with your phone number to [email protected], including reference number 1764. One of our Ambassadors will contact you within 24 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa

• M

  Matt Ansaripour
  1

  Why do I have such a hard time calling and getting a hold of this branch. Rang for 5 min and then I hung up

  Response from the owner

  Hello Matt, I'm sorry to hear that you weren't able to get a hold of this branch. We definitely want you to be able to reach the branch when you call. We'd really like to speak with you about this experience and help in whatever way we can. Please send us an email with your phone number and your reference number, 1406, and we'll give you a call. Our email address is [email protected]. Once we receive your number we'll give you a call as soon as we can, within 24 business hours. Thanks. ^Caitlin

• A

  Amanda Olusanya
  5

  I've banked here for 10+ years and they've always taken care of me. :)

• W

  World Traveler25
  1

  DO NOT USE US BANK DO NOT USE US BANK DO NOT USE US BANK DO NOT USE THIS BANK THEY HOLD YOUR MONEY HOSTAGE AND WILL NOT ALLOW YOU TO USE IT WHEN YOU NEED IT DO NOT USE US BANK DO NOT USE US BANK DO NOT USE US BANK DO NOT USE US BANK DO NOT USE US BANK DO NOT USE US BANK

  Response from the owner

  Good morning and thanks for reaching out with your review. I'm sorry to hear that you've had difficulty accessing your money. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 8336. Once we receive your number, we'll give you a call within 2 business days, so we can look into this matter on your behalf. Thanks in advance. ^Caitlin

• M

  Matt Zdroik
  5

  Always have a positive experience at this branch!