U.S. Bank Branch E Bismarck Expy, Bismarck

U.S. Bank Branch Reviews

• T

  Toni Swanson
  1

  I've been so very frustrated with your banking hours! Your a Bank, shouldn't you stay open till 5:30 or 6pm?? By the time I get off work, I'm rushing to get to the bank. I get there, and your shades are down, which means what....means your Freakn CLOSED!! So Frustrating!!

  Response from the owner

  Good afternoon and thanks for reaching out with your review. I'm sorry to hear that you've had to rush to the bank. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 8460. Once we receive your number, we'll give you a call within 2 business days, so we can look into this matter on your behalf. Thanks in advance. ^Chris

• S

  Sierra Albright
  1

  They take forever. Just dropping off a retail deposit and I sit in the drive through for 30+ minutes. The other day is took them 15 minutes to simply acknowledge that I was in the drive through. I understand processing a large amount of deposits can take awhile, but when it takes them 30 minutes to do one deposit? Horrible customer service and they always prioritize people who pulled up after me. My work has us schuedsch an hour before open simply because of how long the bank takes and sometimes we are still late opening the store. If I could go elsewhere I would.

• C

  Cynthia Wilkins
  3

  I understand COVID changes.... but Fridays are a payday and shorter winter hours make no sense for working people! Time to get a more understanding bank!

  Response from the owner

  Good morning Cynthia. Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• B

  Brodhi Christianson
  1

  Been a loyal customer for 6 going on 7 years, this bank is the biggest waste of time, there not straight forward and give you no answers, they withhold over 3/4 of your check for longest I had was a week, can’t even get approved for a loan because I need a co signer that’s also been with them for 6 months, don’t waste your time and energy with this bank I’m getting ready to close my account

  Response from the owner

  We appreciate you for choosing to bank with us, Brodhi. Many factors, including but not limited to FICO score, debt to income ratio, and past credit performance are taken into consideration for approval of a loan. Each customer’s credit application is unique to them and our applicable credit qualifying criteria. Please reach out to our Relationship Banking Specialists at 800-444-1244 to discuss your lending options. ^Larisa

• K

  Ken Kubischta
  5

  I want to thank Lori Yarbrough of US Bank for helping with a wire transfer for final payment on our loan through First International Bank and Trust in Bismarck. Kinda shameful when you were told to go to your personal bank when you got your loan through First Internarional Bank to make final payment. Lori was very friendly and helpful. Thumbs up to US Bank Thumbs down to First International Bank.

• c

  clinton cook
  1

  Customer service needs work. Was not very impressed compared to other US banks I’ve done business with. Almost insulted by the way I was dealt with.

  Response from the owner

  Thank you for reaching out about your experience, Clinton. We never want anyone to feel insulted after visiting us, and I'm really sorry that this was the result of your interaction. We'd like to speak with you and learn more about what happened. Please send us an email at [email protected] with your phone number and reference number 4870. Once we receive your contact information, we'll give you a call within one business day so that we can have this properly addressed. All the best. ^Caitlin

• T

  Troy Shepherd Jr.
  1

  Poor customer service. Bad attitudes and unprofessional tellers and managers, if you want good service go to Arrowhead plaza US Bank. Expressway branch is a joke.

• D

  Dylan Krebs
  1

  Coin machine is broken....I've never had a good experience at this branch.

  Response from the owner

  We are sorry we’ve let you down, Dylan. We apologize the coin machine was down during your visit. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5081. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Mark Lillis
  1

  Can't get ahold of a real life human being to help me retrieve my card from on of their ATMs. No money for the rest of the weekend I guess. You guys duck balls.

  Response from the owner

  Hello Mark, Thank you for reaching out. I'm sorry to hear about the trouble with your card. I know how frustrating that is. If you haven't been able to reach someone yet, please call us at 800-872-2657 for the most immediate help in ordering a new card. Representatives are available 24 hours a day, 7 days a week. If you'd like to discuss your experience further, please send us an email at [email protected] with your phone number and reference number 6685. Once we receive your number, we'll give you a call within 2 business days. All the best. ^Caitlin

• R

  Rayva Lynne
  1

  Poor service. When you rush there before 5 answer they close early. Not appreciated by a long time customer

  Response from the owner

  Thank you for taking the time to leave us a review, Rayva. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 9556. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael