U.S. Bank Branch W 30th St, Connersville

U.S. Bank Branch Reviews

• K

  Katie McDowell
  1

  This is a terrible place to bank with. They completely stole $200 from me. They will not return the money. Will be reporting them to the BBB.

  Response from the owner

  Good morning, Katie. Thank you for taking the time to leave a review. I understand you've had a poor experience with us. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0780. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• L

  Lo Maine
  1

  You better call before going there cuz they don't do all banking transactions just some. It's all a matter of what's convenient and what's not so just call first to make sure that they're even going to help you

• K

  Kevin Rose
  1

  My 81-year-old mother, who has had an account at this bank for years, was waiting in line and needed to use the restroom, but she was told that she couldn't use the facilities because of "security reasons." I'm sure my mother, at her advanced age, posed quite a risk. I had to take her home without conducting her business.

  Response from the owner

  I’m so sorry your mother had to leave the branch without conducting her business, Kevin. I’m glad she had you with her. We’d like to help address your concerns during your visit. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2153. Once we receive your phone number, we'll give you a call within 24 business hours. We hope to hear back from you. ^Michael

• A

  Allison Guldenschuh
  1

  Per website they are open until 4:30 pm. I show up after leaving work early to be at the bank at 4:19pm and closed already and had been closed for a bit according to the person here before me.

  Response from the owner

  Hello Allison, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin