U.S. Bank Branch Scottsville Rd, Bowling Green

U.S. Bank Branch Reviews

• S

  Sean
  5

  I've been banking with US Bank for a while now. I typically go to this branch when I need to deposit or exchange currency. They have always been friendly and helpful. The only downside is I wish they were open until 5pm so I could make trips there after work.

• M

  Mary Rose
  1

  This isn't just directed at this location but all U.S. banks in general, this is just where I had my experience. My first experience with this bank was my employer paid me via written check through this bank. Instead of honoring that is was a check from their own company they charged a check cashing fee and ask every question under the sun except what color my underwear were. My second experience came when I tried to deposit money for my father in law. I didn't know DEPOSITING money into someone's account would be such a hassle. I could see if I was trying to withdrawal money. This banks procedures are ridiculous and I hope I never have to deal with them again. I wouldn't bank with this company if someone paid me money to do so.

  Response from the owner

  Hello Mary, I hate to hear that you are unhappy with your branch experiences. If you would like to discuss your concerns with us, please email your phone number and reference #1446 to us at [email protected] and we'll call you in 24-48 business hours. We look forward to addressing any questions or concerns you have. ^Kim

• b

  bre t
  1

  They cannot even count money for a deposit correctly. This is the closest branch to my house and the second time I have had issues with my account .I go to the downtown us bank instead now. The extra drive is way easier than the headache of dealing with this branch.

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• C

  Cody Ramsey
  1

  Long time us bank customer but when you wait 45 min in the drive through for them to deposit you check twice and into the wrong account it makes you consider banking somewhere else.....

  Response from the owner

  I'm sorry to hear of the long wait you experienced at the branch, Cody. We appreciate the time you have taken to share your feedback, and we welcome the chance to speak with you further. If you are interested, please email your phone number and reference #7279 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• M

  Mikala Montgomery
  5

  This branch specifically has been nothing but helpful to me since I’ve started banking with US.