U.S. Bank Branch County Rd, Proctorville

U.S. Bank Branch Reviews

• W

  Wendy Short
  1

  Your banking hours are not for the working people. 9-4 , and I get to the bank at 3:59 there is a car in the drive thru I Pull in behind it. when they finish it is 4:03 and the Lady tells me she can not help me. I was making a DEPOSIT. There are no Late hours on Fridays like most banks and you are closed on Saturday . So how is a working person supposed to get to the bank when they need to with out taking time off from their job. I will be going to another bank because this is ridiculous . I really don't know how Proctorville bank stays open. the banks around you have way better hours and way better service. Sorry I will be leaving a bank where I have had this checking account and a Credit Card for YEARS.... Thanks for you limited service. but I can't do it anymore.

  Response from the owner

  Hello Wendy, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• C

  Celeste Penwell
  1

  Please take this Bank off your Google search for 35 minutes to find out no Bank. Had to ask save a lot and they said they've had several of people asking about this place. This is the worst bank ever especially for unemployment.

  Response from the owner

  Hello Celeste, I'm sorry to hear of your frustrating experience. We would like to ensure that our branch locator is updated to reflect the most recent information. We would like the chance to discuss your experience further so we understand the issue you experienced and make sure it is corrected. Please email your phone number and reference #10512 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• J

  Jessica Campbell
  1

  I was told today that there are no mortgage representatives at this branch.

  Response from the owner

  Good morning, Jessica. Thanks for taking the time to leave a review. If you need help finding a mortgage representative, please don't hesitate to send us an email to [email protected] detailing the experience, including your phone number and reference number 5436. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Marlayna Triplett
  3

  The Proctorville, Ohio branch only has automated telephone service. Not handy for working people. All questions can't be answers by automation.....

  Response from the owner

  Hello Marlayna, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• M

  Mitchell Blankenship sr
  5

  Drive thru open's about 9:30 10:00