U.S. Bank Branch State Rte, Loveland

U.S. Bank Branch Reviews

• S

  Scott Peeler
  1

  Called to make sure they were open at 1015 am on Sat the 18th. Had to make a large deposit over the mobile limit. Called the 1800 number and was assured they were open. How can you be so irresponsible and careless to not only list correct hours but to staff a very small branch as not to inconvenience customers. Joke

• R

  Ryan Neiheisel
  1

  Would give 0 stars I’ve I could most rude customer service I have ever experience went in to deposit a check and was informed to “shut up or leave” by the teller so I walked out. I’ve been a restaurant manager for 8 years and would never allow this kind of behavior with a customer. I will be recommending all my friends and family close their accounts as well.

  Response from the owner

  Good morning, Ryan. I am sorry to hear this was your experience. We never want our customers to be disrespected. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5667. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  Andrew Pharo
  1

  Is branch changed or lobby hours to four without changing the hours on Google. Typical US Bank service cannot, wait to find the time to switch banks

  Response from the owner

  Thank you for taking the time to share your feedback, Andrew. This location is open daily from 9:00 am to 5:00 pm and Saturday until noon. I hope you give us another chance as it's never our intention to disappoint our customers. Best regards. ^Larisa

• M

  Marisa Harris
  5

  Just switched my personal account to US Bank from 5/3rd… let me say I’m super happy with my experience already! Cody Back was very helpful at explaining everything needed. Thank you!!

• N

  Nathan Day
  5

  I do most of my banking through US Bank's app, or online, but when I go to this bank branch, I am always met by a helpful and friendly staff. I'll admit that opening a new account for my teenagers takes a lot longer than I would expect, but they are thorough, and get the job done right. My last trip was to get cashier's checks, and they were quick to point out applicable fees so I wouldn't be surprised, and suggested other options that might also work. I have always appreciated how I have been treated at US Bank.

  Response from the owner

  Hello Nathan, Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• P

  Phil Denton
  1

  Understaffed. Awful at small business banking/lending. Left for Huntington and haven't looked back. HNB is #1 in Cincinnati for SBA loans - go there instead.

  Response from the owner

  Hello Phil. We are sorry to see that your recent experiences have caused you to look for another banking partner. We thank you for taking a moment to share the reason of your departure, and are happy to speak with you if you would like to discuss the experience further. Please send us an email to [email protected] with your phone number and reference number 4001, and we will be glad to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• d

  dcia dcia
  1

  horrible customer service. I feel like a 2nd class client when i come there. They can give me no information on my business and will not own up to their services saying that i need to call a number for assistance which in turn is some call center out of country. the manager doesn't even try at customer service stating "i told you three times blah blah"...very horrible..

• R

  Ryan Faehr
  1

  Charged my wife 12 dollars to make two copies for a home mortgage loan through possibly YOUR bank.....not anymore. Ridiculous policy. Lost our business.

• U

  U.S.A.
  1

  Bad service ( Ashley), they need to change the manager to a more tolerant one

  Response from the owner

  Hello, I am sorry to hear about the recent experience you had at the branch. We’re happy to discuss your concerns and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3870, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim

• P

  Perry Beisel
  5

  Mike is an awesome manager he knows how to take care of his customers.