U.S. Bank Branch Co Rd, White Bear Lake

U.S. Bank Branch Reviews

• N

  Niki Weller
  5

  Megan (teller) is AMAZING! I went in to take care of some possible fraud on my account, and all of the personal bankers were busy. Megan promptly addressed and took care of the issue - no need to even sit down with a banker. She was quick, efficient, caring and understanding. It is employees like these who make all the difference!

• L

  Lily Mitchell
  2

  The staff are extremely pleasant and friendly but there just isn’t any point in having a brick and mortar bank anymore. If they can’t do anything for you online or over the phone then they can’t do anything for you there either. I have to wait 14 days for a bank check in my name to be deposited; even though I already got 20$ from it when I deposited it in the ATM. It was 1500$. When I asked the people what was happening they just said someone in the back office flagged it and there was nothing they could do. They don’t know the rules any better than I do. No explanation - no way to negotiate it to process faster or keep it from happening again. They have umbrella rules that says they can take infinity time to deposit your check and if the weathers bad they can take even longer while at the exact same time : They can’t keep anyone from taking money from you - no way to delay transactions coming out of your account which happen real time and charge 36$ for every entry even though they don’t pay any of the entries. They take 36$ fee just for the computer denying the request although it costs them $0 dollars in extra work or expense. With everything happening I lost the job I had so I have been struggling but they are still charging me hundreds of dollars in overdraft fees last year and this year. Go with whatever bank gives you better rates because big banks are even worse at taking your money than credit unions or online banks. Sorry guys at the bank I know your sweet and I don’t want you to loose your jobs but it’s time to face up. Move on with your careers to places that will value you more.

  Response from the owner

  Thank you for sharing your experience, Lily. Per your Deposit Account Agreement, we can only hold a deposit for no more than seven business days. If you'd like to discuss your concerns further, please send us an email with your phone number to [email protected], including reference number 3135. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Brad and Kelly Rondeau
  5

  Great experience with Denise today! She helped me open a bank account for my daughter and went the extra mile to make sure we were all set up. I was very impressed and grateful for her service. Thank you!

• L

  Lonny Strommen
  5

  We have our mortgage with US Bank and we have had zero problems, and have always been treated very well, any issues, which are so tiny and so few, have been professionally handled, Awesome job US Bank

• r

  rigby youre wrong
  1

  How hard could it possibly be to update my phone number. Staff is friendly but come on it’s gotta be like 3 clicks max. Hopefully 3rd times the charm!

  Response from the owner

  Hello Rigby, I'm sorry you are experiencing trouble updating your phone number. Did you know you can also use the mobile app or online banking to complete the change? To get started, log into online banking and follow these steps: At the top of the page, select Customer Service and choose My Profile. Select the information you'd like to change and follow the subsequent steps to complete the update. U.S. Bank Mobile App steps: To make an update in the mobile app, open the menu in the upper left of the page, then select the gear icon near the top. Select the information you'd like to change and follow the subsequent steps to complete the update. I hope this helps! All the best, ^Kim

• a

  anon legion
  1

  apparently they are blocking my account from purchasing crypto and say that its not allowed, . when a company tells you what you can and cant spend your money on its time to find another bank

• G

  Goomba J
  5

  They're a very caring well put together bank. They have fun events, good account deals and help with everything you need in a bank! I appreciate this bank and the people a lot.

• c

  chris
  5

  Great experience, great people! The manager Meghan really took care of my through a long process!!! Huge thanks to the staff.

  Response from the owner

  Hello Chris! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• C

  COLOSSUS CONCEPTS
  4

  Nice staffs, listened and promptly attended to me. Smiles all through. Like clock work I was in and out.

• B

  Brandy Nepstad
  1

  This bank sucks in more then one way. Don't even waste your time going there..