U.S. Bank Branch W Broadway St, Owatonna

U.S. Bank Branch Reviews

• A

  Anonymous
  1

  Don't even bother stepping foot inside this bank! Like 1 of the other reviewers said would give them ZERO Stars if I could! The most unprofessional & horrible customer service!! (- there was no service involved). I went in with my mom to open up a Joint Savings Account with a Large sum of $$ ( cashiers check in hand) and Britney at the teller counter tells us there is no one available to help with this?? Then asks the only other lady working if so and so will be back from lunch? Then says Oh no you will need to make an appt for tomorrow. I ask ok- who should I ask for when we come in- She says "Oh either myself or Michael". OK so we are standing right in front of you now and you can't help us now? but you can help us tomorrow? ( no other customers were in the bank) I guess you really don't want our $ so we will go elsewhere and will tell everyone I know to NEVER bank with this branch! We banked with US Bank in another state and everyone was kind and helpful but not at this bank branch! Pathetic!! Management- train your employees!! I have recvd better customer service at Target!

  Response from the owner

  Hello. Thank you for reaching out, we are truly sorry to hear this. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #1046 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• T

  Tony Minutillo
  5

  Love USBANK Owatonna. Shianne Crow is the best, and makes sure my business is ready to make money and support me as I grow. Do business with USBANK Owatonna.

• A

  Angela Gonzales
  1

  Not that impressed with this branch. Have banked at US Bank for years and the staff is just ok here. Drive thru has been unpleasant at times and definitely do not forget your account number because they do not want to fill out your ticket for you. Or help above and beyond just the basics. The inside of their branch was closed for so long during Covid I still don’t even know if they opened yet without an appointment. They definitely give the impression they would like you to do all of your baking online if possible.

  Response from the owner

  We are so sorry your recent experience was less than desirable, Angela. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize we’ve let you down. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3116. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jeremiah Brown
  1

  I absolutely hate the fact I am a member of this bank and this owatanna branches customer service is entirely disgusting, prejudice and they lack the ability to help their members with any disputes or issues on their account. Absolutely horrible customer service and this is on multiple occasions. This is a ugly look for US Bank.

  Response from the owner

  I’m very sorry you have had multiple negative interactions, Jeremiah. We not only want to make sure you are satisfied, but also feel valued. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5281 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• N

  Neil Lyons
  5

  Our organization banks here & the Owatonna branch has a fantastic staff! The ladies in the front are always friendly. I can appreciate a welcoming walk-in experience.

  Response from the owner

  Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team

• M

  Marilyn Bergemann
  5

  I was very pleased with the staff at this bank. Meredith was very nice and very professional .

• J

  Jordan Knudsen
  1

  If I could give them 0 stars I would. Horrible customer service and zero accountability on their end. Will be closing accounts.

  Response from the owner

  I am sorry that your recent experience with us was less than desirable, Jordan. We’d like to hear more so that we can address the service provided to you appropriately. Please send us an email with your phone number to [email protected], including reference number 6863. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you soon. ^Jessica

• D

  Derek Wente
  1

  Actual hours don’t match posted. closed early with a sign taped to the drive through.

  Response from the owner

  Hello Derek, thanks for reaching out. In celebration of Juneteenth, our branches closed at 1:00 pm on Friday. We were taking the time to serve in our communities, become advocates, and learn more about the topic. We appreciate your understanding. ^Heather