U.S. Bank Branch 9th Ave N, Hopkins

U.S. Bank Branch Reviews

• K

  Kevin D
  1

  I had a terrible experience at this branch. I live in Hopkins and I would always go there to get a roll of quarters for laundry purposes. There is no coin machine in my apartment building so I have to go to the bank to get quarters. I have always gone there. I NEVER had a problem getting quarters from any teller at any time. However today when I went for my usual trip, I was rebuffed by a teller who stated "I had to be a customer to get quarters" I have lived in Hopkins for 2 years and have NEVER been told this in any previous times I went there. I believe the teller's name was "Jaime" or something similar. I explained that I have done this numerous times before with no problem. The teller then stated again you have to be a customer. NOWHERE in the bank does it state you have to be customer to do a simple exchange of cash for a roll of quarters. The teller was rude and did not handle the situation well. Another teller came over and was equally rude. I asked for a manager and that was not honored. The attitude of both tellers was not customer friendly at all. I was upset because I have done this exchange at this branch numerous times before. The rudeness made me feel like there could have been some racial animosity. I am African American. I have never felt that way before and do not make that accusation lightly. I will NEVER visit this branch again. I posted the same review for the 40 10 Ave N, Hopkins, but I am referring to the bad service at the 16 9th Ave North, Hopkins, MN Kevin D

  Response from the owner

  Hello Kevin. Thank you for taking a moment to share your experience with us. We are sorry to see that this was the experience during your visit. While it is true that we can reserve change services for our customers, it sounds like the expectation was previously set that you will be allowed to do so. We would like to speak with you about the situation and how it was handled. Please send us an email to [email protected] with your phone number and reference number 3608, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• S

  Sam
  2

  Cold uncaring corporate bank that doesn't need its customers. I had a business account for 14 years ran into some problems and they wouldn't help me out at all. Absurd overdraft fees. The banker who helped me could not care less about issues with my account. They said they were going to give me a call and try and help me and retain my business and they never called me. Go to a credit union instead. Edit: 1 week later still no call.

  Response from the owner

  Good morning Sam, thanks for sharing your story. We appreciate that you allowed us to serve your banking needs for 14 years. I am sorry that when you needed us most, we didn't help. We'd like to hear more about the situation. Please send us an email to [email protected] with your phone number and reference number 9772. We look forward to hearing from you. ^Heather

• B

  Brandy Hell
  1

  Bank Manager was arrogant and rude I have never met a meaner person. Been banking there for over 5 years. Dealing with him was the most miserable experience. I am in customer service and would never treat someone the way he did. Love the tellers they have always been amazing!

• R

  Richard Ford
  1

  The worst service I've ever had . 5 years with US Bank and I'm leaving today! They are holding my money and I'm trapped in Iowa with no money! They told me to have a good day.. im closing all accounts with these dirt bags

• e

  ereedius baker
  2

  I no longer have a bank account with them because my current Bank offers a lil more. I went in today to find out I can't cash my change in because it's for customers only. I was told they had many problems with the machine. So I'm guessing the machine doesn't like non account holders.

• S

  Susie D
  5

  I have not yet encountered one employee who isn’t extremely nice and helpful- literally every single person that works there is super friendly and always happy to assist you in any way possible. I am very impressed by their customer service!!!

  Response from the owner

  Hello, Susie! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• K

  Kurt Schultz
  5

  Branch manager totally took care of a problem I thought I had, that turned out to be a math mistake on my part. I was very upset and he walked me through the entire process calmly and professionally.

• S

  Swatireddy Madikonda
  5

  The best branch Hopkins branch, very helpful people. All employees are the best!

• P

  Patty Sines
  1

  Seriously! Its 1:15 pm and no answer the phone rang 15 times, wow now that's great customer service!

  Response from the owner

  We are sorry to see that your call was not answered, Patty. We would like to speak with you about the experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4518, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Jeffery Taylor
  5

  What a great staff they even remember you by name thanks Noel,morgan ,Eva and micheal great job thank u for the great service