U.S. Bank Branch Dixie Hwy, Homewood

U.S. Bank Branch Reviews

• J

  Joey Draws It
  1

  Worst BANK EVER Dont open a commercial account and expect to go through the commercial lane because that will NEVER HAPPEN! Worst service EVER. Safer to keep your money under your mattress... p.s this is the Homewood location and it's Jennifer and Joe that are THE WORST

  Response from the owner

  Hello, thanks for reaching out. I am sorry to hear this has been your experience. If you would like to share details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9432 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• C

  Caelah Rush
  1

  Don’t go here. Take the extra time and go down the street to the Chicago Heights location. Homewood is the only branch that won’t cash a payroll check if you get it a day or so before the date that is on the check. The branch manager was also rude about it both times. When I called US Bank’s customer service the young man as well as his manager said legally yes they can as long as your name is on the check and it’s not old. When I went and told the Homewood branch’s staff they’re response was “well he works in customer service so he wouldn’t know anyways”, as if it’s not customer service and they don’t work for the same company. Mind you every other US bank allows me to cash the check the day I receive it which is typically a day before. So, now I just stick to the Chicago heights branch where they are friendly and have respect.

  Response from the owner

  Hello Caelah, I'm sorry to hear that you have received inconsistent information from the branch. We never want a customer to feel that we are being rude and unwilling to help. We would like the chance to discuss your concerns further and offer our help in any way we can. Please email your phone number and reference # to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to review this matter. ^Kim

• D

  Dopes&Dope Podcast
  1

  I recently moved back to the area from California. I’ve cashed a check from a new job of mine here before but today 1-14-2019 around 10a.m I was refused service in cashing my check after explaining I’ve already went through the issue of only having one form of picture ID and was allowed to cash my check. I find the inconsistency in service to be extremely unprofessional and inconvenient. I hope you in the future I hope to experience consistency in what the “policies” which this branch.

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• Y

  Yvonne Berry
  5

  The ladies at that bank are very nice and professional. I look forward to going to that branch for my banking needs.

• S

  Sheila Ewing
  4

  I used the ATM and the drive thru was small but adequate.

• M

  Michael Foster
  5

  It was a pleasant experience I don't mind doing business with them I don't know how long the relationship is going to last but it's okay for now

• L

  Liese A Ricketts
  1

  This is the worst bank on earth. If I could give it a ZERO, I would. They are slow, unreliable, and incompetent. Awful.

• B

  Boyd Jarrell
  5

  Excellent service every time I use the bank.

• M

  Missyred Norton
  5

  The people here are wonderful . Very polite and considerate.

• t

  tony m
  5

  Great branch. Better than the heights one, and I'm from the heights.