U.S. Bank Branch N 3rd Ave, Stayton

U.S. Bank Branch Reviews

• M

  Mark Hill
  1

  I won a class action lawsuit against US Bank. They kept overcharging me fees when I had $40,000+ in my Accounts and was continuously charged overage fees. I pointed this out and was told I was in error. The class action lawsuit awarded me over $600 with a check drawn on US Bank. So I took the check to this branch. Asked if I could cash it since it was drawn on US bank. They told me no. I needed me to pay a $10 service fee. I was like, do you have any idea why I got this check? I can believe it. Here’s a check drawn on your bank. And they won’t cash it without you paying $10 because you no longer belong to US Bank. Wow! Wouldn’t put my money in this Bank for any reason.

  Response from the owner

  Hello, Mark. We are sorry to hear you had a less than favorable experience during your visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8625 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• B

  Brent Durkee
  1

  Like another person said, "I wish it could be zero!!!" $7 to cash an individual unemployment check in pandemic times. That sounds like a wonderful little racket given the unemployment dept. requires the 1st pmt to be check form and with alot of people getting back pay, there are bunches of people getting multiple checks all at once and US Bank gets the opportunity to help in a pandemic or hurt. $7 a check with zero relief offered of any kind.

  Response from the owner

  Thanks for sharing your interaction with us, Brent. Normally, check cashing is a service provided for U.S. Bank customers. When this service is provided for a non-customer, the fee for the service provided is charged. To avoid this fee, you would need to deposit the check into a U.S. Bank account or into your external account. We appreciate your feedback regarding the size of the fee. This is something that we regularly review and it's possible that this will change in the future. Thanks again for your time and feedback. ^Larisa

• P

  Poppie DeClutch
  1

  Horrible situation caused by a banker named Kylie for my senior disabled sister. US Bank has caused my sister to be in a bad financial situation by blocking her account and returning her SSI checks to the feds. Collene had a stroke at the end of July. While she was in Salem Hospital her wallet with debit card was stolen with her Oregon ID. I called and had the debit card cancelled and a new card issued. Instead, US banker Kylie blocked Collene's account and caused Collene's SSI checks to be returned. Now, they are not doing anything to fix their mistakes. US Bank claims to be a consumer's financial ally but that is a lie. I wish I could give them zero stars.

  Response from the owner

  Hello Poppie, thank you very much for bringing this to our attention. I’m so sorry to hear about what has happened with your sister’s account. I cannot even imagine the amount of stress it has caused. We would like to take a look into this and offer our assistance. Please send an email to [email protected] with your sister’s phone number and reference number #4066, and we’ll give her a call within one business day to help. We hope to hear from you soon. ^Jessica​

• G

  George Auto
  5

  I love this bank and all their employees. I have my business accounts and my husband and I have our other accounts there also. Every time we have gone into, or called the bank, we have received wonderful and friendly service. Wish I would have found them sooner.

• D

  Dan Newbill
  5

  I have banked here for years. These guys do a great with customer service. If you feel that they do not, them maybe you need to take a long hard look at yourself and how you are coming across to people when you are doing business in their establishment.

• N

  Nathan Collins
  1

  Absolutely the WORST customer service of any bank I have ever been to. This greedy, rude and outdated bank should be closed down permanently. Save yourself the headaches and frustrations and find another bank that values the customer and not just the shareholders.

• d

  doktorsnake15
  1

  Completely aweful I got a great recommendation and then I had to go in 6 times to fix issues and then had a lateness fee because they withheld me check for and extra week after deposit

  Response from the owner

  Hello, I'm really sorry to hear that you feel this way and that you've experienced so much difficulty recently. We'd really like to speak with you about what's happened and help in whatever way we can. Please send us an email with your phone number and reference number 2356 to [email protected]. Once we receive your number, we'll give you a call as soon as we can within 24 business hours. Thanks. ^Caitlin

• J

  James Mensing
  5

  great service, and hard working staff! never have i been disappointed in the 5 years I've banked here!