U.S. Bank Branch Ave A, Seaside

U.S. Bank Branch Reviews

• A

  Adrianne Remmert
  1

  Went to get a simple probate document notarized and after waiting on 20 minutes of corporate runaround I walked out because the acoustics in that building are so terrible. Combined with the lighting, it made me feel physically ill. I feel sorry for the folks who work there.

  Response from the owner

  Good morning, Adrianne. I apologize for the long wait you experienced while visiting the branch. I will share your feedback about the lighting and music with the appropriate branch management. All the best. ^Heather

• D

  Duane Solem
  1

  I would not recommend this bank to anyone. Have you ever been denied for a loan with an 803 credit score we have now from this bank who 19 days later have still not told us why. Avoid Kegan he is not trained in this job at all.

  Response from the owner

  Thank you for sharing your experience, Duane. Many factors, including but not limited to FICO score, debt to income ratio, past credit performance and loan to value ratio are taken into consideration for approval of a loan application. Each customer’s credit application is unique to them and our applicable credit qualifying criteria. Please reach out to our Relationship Banking Specialists at 800-444-1244 to discuss your application results further. Best regards. ^Larisa

• b

  bently rouse
  1

  Won’t cash my federal tax return because I don’t have an account and will not open an account for me to deposit it and take it back. They want the money in their bank or no service for me. Terrible treatment of local customer! How is this even legal?

  Response from the owner

  Good morning, Bently. I understand the frustration you must be feeling. There are risks involved in cashing checks, which is why the caution in in place. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4385. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• j

  jake shirk
  1

  Treated me like I was some kind of criminal for wanting to cash a check instead of depositing it. When I voiced my dismay at their unwillingness to help me with my banking needs the manager said "I'd be happy to close out your account for you". I opened my first savings account here when I got my first job over 20 years ago. . . And my loyalty as a customer was worth exactly Richard.

• L

  Lexie Lee
  1

  This has got to be the slowest service bank ever..why is the jack shack by my house open yet you can't walk into the bank? Step up the speed its getting ridiculous!

  Response from the owner

  Thanks for leaving us your review, Lexie. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• M

  M E
  2

  Customer service here is worth 5 stars but thier overdraft policy forces me to bring it down to a 2 stars due to the fact that some people like my grandmother go thru them for their social security disability and are living on a very limited income. That being said there are months where something in life happens unexpectedly and she is forced to either put herself in a very bad situation or overdraft her account. Like for unexpeded copays with a medication she suddenly needs to stay alive or her wheelchair needs repaired ect. So she overdrafts by a little as possible and gets charged a $35 fee. That fee is bad enough but then she always somehow get charged it many times in the 2 to 3 days it takes her to pay it back when one of ua helps her. And even once paid off like clock work she gets charged again and overdraftes AGAIN. Causing her to have ANOTHER FEE. Tho they undo the overdraft for some reason she always still owes the overdraft fee caused by the mistake. And it makes me sick to know she can barely make ends meet due to this vicous cycle.

• J

  J K L
  1

  4:45 ATM out of order, drive-thru window line to long/slow and lobby door locked when they say open til 5??

  Response from the owner

  Thank you for taking the time to leave your review. The Seaside branch lobby is open 9:30 am to 4:00 pm and the drive -thru until 5:00 pm. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• D

  D M
  5

  Have been a US customer for 30 years always have good service and help with anything I need... five-star all the way!

• S

  Smith on News
  5

  Great location. Best bank in the US

• L

  Louis Neubecker
  5

  Great customer service and always smiling faces