U.S. Bank Branch Portland Rd, Newberg

U.S. Bank Branch Reviews

• R

  Ray Moskowicz
  1

  Most horrible customer service I have ever experienced. No one can help you and they won't even try. The tellers and local management don't knowl how to do their jobs and they are allergic to learning. Most rude tellers I have ever encountered. They can't help you, they don't know how, they don't want to. If I could give negative stars I would. Bank borders on fraud.

  Response from the owner

  We’re very concerned with what you have mentioned in your review, Ray. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 3592. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• P

  Private Private
  1

  This branch is so incredibly incompetent and RUDE!! I’ve been a member of US bank for over 20 years and I’m horrified by the tellers and lack of management. Lauren and Andrew Are particularly disrespectful. Ryan, the manager, seems scared of his own staff and unable to take an authoritarian role. It’s clear they do and act however they want without any fear of repercussions. Lauren is the main teller and is very condescending and argumentative. She seems combative and annoyed by simply doing her job. She gives lots of I was in sighs and eye rolls, snarky comments under her breath, and has a general chip on her shoulder. They make you feel like you are doing something wrong by accessing your account no matter how many times you’ve been there. I’ve been so appalled by this ongoing behavior that I pulled my money and chose to bank somewhere else entirely! There’s no accountability and The manager clearly doesn’t care.

  Response from the owner

  Good morning, I'm really glad you've taken the time to bring this to our attention. The behavior you've described is very concerning and definitely not the type of experience we're wanting to provide. We'd really like to speak with you about what happened in further detail, so we can look into this. Please send us an email at [email protected] with your phone number and reference number 9047. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• S

  S. Goodwin
  1

  Seems to only be 1 teller working the drive up lanes. My average time spent waiting is 20 minutes each time for my weekly drops. Please get more people working so we can get through the lines quicker. Lobby still closed as well.

  Response from the owner

  Thanks for taking the time to leave a review. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you’d like to discuss your interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 7548. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• L

  Lyle W.
  1

  Person working at the drive thru at 11:50 am on 4/8/2021 she doesn’t even say hi, thank you or goodbye. Seems annoyed to even have to deal with me. I’ve been thru this multiple times per week and this person doesn’t greet or even say anything to you. Can’t you guys hire friendly people ? Seems like she doesn’t even want to be there.

  Response from the owner

  Hello Lyle, Thanks for reaching our with your review. The behavior you've described is very concerning. We'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 1426. Once we receive your phone number, one of us will give you a call within 2 business days. Thanks in advance. ^Caitlin

• M

  Melissa Wear
  1

  I went in to deposit a check and get cash back, a transaction that I have completed dozens of times at other branches in my 5 years as a customer. The banker who helped me asked very invasively questions, treated me like I was sketchy and told me that he could only release a small amount of money. I explained that I have done this before and he insisted that it was impossible as their system would not allow it. I ended up taking my check and going to a different branch where my transaction was completed immediately. Definitely would not received the Newberg branch.

  Response from the owner

  Thanks for taking the time to share Melissa. I can certainly understand your frustration. We’d like to discuss the interaction in more detail. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4655. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• C

  Cora Payton
  2

  Been here for a couple of years. Thinking about switching banks. Really bad staff, they act like you’re bothering them just by coming in. Also, their app constantly has the “system not cooperating” error, so you can never see your account information. I’ve tried being really patient with all the problems, but nothing’s got better. Sadly it used to be a much better establishment.

  Response from the owner

  Oh no. We are very sorry to hear about your dissatisfaction with the bank. we always want to make sure that our customers are happy and satisfied with the bank, and if not then we will do everything that we can to find the best resolve. If you would like to give us a chance to change your dissatisfaction to satisfaction, then please send your phone number and reference number, 1834 to [email protected]. We look forward to speaking to you. ^Chris

• J

  JM C
  4

  Kind of hard to get to (Fred Meyer traffic). The staff is always really friendly and every time my husband and I go in, no one is there - so we get helped right away. The ATMs never have stamps in them which sucks..... But overall, a very nice friendly atmosphere.

• R

  Rebekah Scott
  1

  Cant seem to get through the drive thru in a reasonable amount of time. I frequently wait upwards to 20-30 minutes. And that’s with both teller lanes open! I have currently been sitting here without moving for over 15 minutes!

  Response from the owner

  Hello Rebekah, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• D

  Desiree Hammon
  5

  I was concerned when I opened an account with such a big name bank that it wouldn't be as personal or friendly. I have never been treated better by a finacial institution. I love the staff here. It's a small town feel and everyone is always friendly even when they are super busy! I'm so glad I bank here! Thank you!

• S

  Serena Iotte
  2

  People are nice here. Many banks have changed their opening hours from 0800 to 0900, presumably to balance staying open until 6pm. Newberg doesn't open until 0900 and their posted hours are only until 530pm. On more one occasion I have raced there after work to get there around 525pm and they are already closed! Many professionals work from 0800 to 6om or later with no lunch breaks. It isn't an option for them to be a little later for work and hit the bank on the way. If you live in Newberg, you may want to consider a bank with more convenient hours. They are open Saturday but that doesn't help people who only work in Newberg and like all banks, Saturday hours are also very limited.