U.S. Bank Branch 3rd St, Great Falls

U.S. Bank Branch Reviews

• M

  MD WIlliams
  1

  I went through the drive through of US Bank today to make a deposit for my son. I did not have an account number. I was very rudely told by the teller "I can't make a deposit. You have to have an account number." I then advised her that I was just trying to make a deposit before he was charged a fee. I asked about their overdraft policy. This should be general information. She then said "Are you a customer of US Bank?" I explained that I was just asking for general information. She reluctantly provided this general information to me. I then called the branch and asked to speak to a teller supervisor. I explained the situation and how rudely I was treated. She went right into how they can't make deposits with out an account number. I told her that I understood that. She then transferred me to her boss. I then explained the situation to him. He went right into why they can't make deposits without an account number. This was not my question. He then provided me some useful information to provide my son. Neither of these people were concerned with how I was treated. From a customer service standpoint, this is incredibly concerning. I am not a customer of US Bank and, after this encounter, I am grateful for that.

• C

  Chris Gleason
  5

  Every person I've ever dealt with at this branch has treated me with respect and has pleasantly managed all of my transactions regardless of whether I was getting a roll of quarters, opening new credit accounts or discussing refinance options. My "go-to" bank that I trust for a great experience every time I walk in the door.

  Response from the owner

  Hello Chris, Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team

• T

  Torrence Robinson
  1

  All of the tellers are fantastic, except one. Deana Novesel is THE most petty individual I have ever had the pleasure of doing business with. If you can avoid her this branch is super, if not I feel for you.

  Response from the owner

  Hello Torrence, thank you very much for bringing this to our attention. I’m so sorry to hear that you were treated poorly by one of our employees. We expect nothing but respect and courtesy for every customer that visits our locations, and it’s concerning to hear that isn’t happening. We’d like to discuss the interaction with you and offer our assistance. Please send an email to [email protected] with your phone number and reference number #4074, and we’ll give you a call within one business day. We hope to hear from you soon. ^Jessica

• K

  Karen Davidson
  1

  5 bucks for a 50 dollar money order? I'm done. I know my bank account is meager but cmon

  Response from the owner

  Hello Karen, I understand that fees can be frustrating. We offer many ways to send money free of charge. Please reach out to our Customer Service group at 800.872.2657 for help determining an option that will work well for your banking needs. All the best, ^Kim

• T

  TWK INC.
  5

  Always very helpful when help is needed. Todd and Dina are great!!!

  Response from the owner

  Hello! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Todd and Dina so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• J

  Julie Cisler
  1

  Slower than a herd of turtles!!

  Response from the owner

  Hi Julie, Thanks for providing us with your review. We'd really like to speak with you about your experience and make sure your concerns are addressed. Please send us an email at [email protected] with your phone number and reference number 6471. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin