U.S. Bank Branch 80th Cir, Maple Grove

U.S. Bank Branch Reviews

• M

  Michael Irmen
  5

  My wife and I use this bank branch exclusively for many years. We have had excellent service and the tellers are all knowledgeable and efficient. I am very pleased with the move also the new location is great and we are able to get in and out without a problem.

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Michael. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

• S

  Susan Hundt
  1

  Every time I try to use the ATM it is never in service, and it looks like that is not unusual. Before offering your heartfelt apologies read your ratings and DO SOMETHING ABOUT IT.

  Response from the owner

  Thank you for the feedback, Susan. We appreciate the time you have taken to let us know of this matter. I have reported the ATM outage to the appropriate team to ensure the issue is addressed. I wish you the best, ^Kim

• D

  Dzeki 29 M
  5

  I Bank with US Bank for over 15 years and they never deserved 5 stars from me until I recive assistance from Katy L Wittrock at local branch in Maple Grove. If you looking to get accurate information, excellent service, costumer care than talk to her. Otherwise I will recommend you to go to another branch.

• A

  Azriel Materia
  1

  Trash atm machine stole my deposit of 130 cash. No info on My account all I get is a bonus receipt. Done with us bank . How hard is it to get properly working atm machines? And call customer service? I'm on call 4 rn and they don't have a clue either. I'm dropping you guys after 13 years as soon as this is resolved. Going with a credit union. This has been a downhill Rollercoaster the last 5 years and I want off.

  Response from the owner

  Good morning, Azriel. Thanks for taking the time to leave a review. I understand your frustration with the ATM issue. If you haven't already, please give our 24 Hour Customer Service a call to file a claim. They can be reached at 800-872-2657. All the best. ^Heather

• T

  Troy Nygaard
  1

  Bad customer service all around the place fell a part after Tammy left.

• M

  Maresa Moulzolf
  2

  Drive thru always takes a very long time..

• B

  Breena Lehan
  1

  Horrible design and service. Who puts an ATM in the commercial lane? I went to deposit some cash. The line was ridiculously long, then the ATM wouldn't accept my transaction. When a teller finally slammed the commercial drawer into my car to take my transaction after about 15 minutes, not saying a single word to me the entire transaction. While I watch the other teller on her cell phone the entire time. Horrible Horrible service and design at this branch.

  Response from the owner

  Thank you for taking the time to share your feedback, Breena. I hope that your future experiences better reflect our goal of providing amazing service. If you have any further questions or concerns, please reach out to our Customer Service team at 800.872.2657. Bankers are available to take your call 24/7. All the best, ^Kim

• S

  Sarah Rome
  5

  Katy (I hope I've spelled her name right) is hands down the BEST! She is so patient, kind, and thorough! I appreciate her explanations, and understanding. She even remembered me after I hadn't seen her for several years. US bank is fortunate to have her, she makes doing something I have to do, something I want to do. I will come to this location for her.

• N

  Nicholas YouTube #Wheeltalk
  5

  Always friendly and top notch service.

• H

  Haley Liberty
  5

  Such a wonderful experience! The teller went above and beyond to help me!