U.S. Bank Branch W 50th St, Edina

U.S. Bank Branch Reviews

• S

  Simin Fani
  1

  I am not sure what the name of the person I talked to was, "Pam" I think, but I know she put zero effort into helping me over the phone! Her talking tone was like she was so bothered by her job duties! She just wanted to get over the conversation even though my question only took 10 seconds; she couldn't handle that either!!! This bank lacks basic customer service skills! Please, training and training so your staff can do their job right! You need a team who at least can handle the essential task of being courteous while talking to customers.

  Response from the owner

  Hi Simin, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1187 to [email protected]. Once we receive your contact information we will reach out to you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• T

  Typical Consumer
  1

  Awful bank and company. I’ve been a customer for nearly 20 years, should’ve left long ago but was always too lazy to change all my automatic payments. Recently my wife found a letter I nearly missed that said if I don’t reply in 30 days they’ll close my accounts and give my money away to the state, due to account inactivity. I have monthly direct deposits, monthly transfers and many auto billpays running through the accounts, and yet somehow I’m not an “active customer”. Several us bank reps recommended I use their debit card every month to avoid this happening again (does anyone with an ounce of financial sense use a debit card!?!). This is the last straw for me. After my next mortgage payment processes, I am leaving us bank for good and you should too. I am even more excited to cease my business with them than I was cancelling Comcast. F&@k US Bank.

  Response from the owner

  Hello, I'm sorry for the distress and frustration the letter caused you. At this time, automatic transfers and direct deposits don't count as "activity" because they are automatic. As long as a manual transaction occurs at least once a year, this will keep your account from going into an "inactive" state, or you can return the letter with your signature to acknowledge the account and keep it from going into the inactive status. We'd be happy to discuss this with you in further detail. Please send us an email at [email protected] with your phone number and reference number 1417. Once we receive your number, one of us will give you a call within 2 business days. Thanks in advance. ^Caitlin

• D

  Deborah Anderson
  5

  They had people in two different departments (the banking area and financial planning) that were very competent and who provided some complicated, excellent advice and help. In addition, the tellers have always been friendly, they have safety deposit boxes at better prices than Wells Fargo, and, for the phone critics, they answered the phone.

• D

  Donna Foth
  1

  Wow. I see 4 banks hidden away in cubicles. There are 4 customers in line. No nod "we'll be right with you." 5 minutes waiting so far. Not inspiring to bank here

  Response from the owner

  Hello, Marie. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• G

  Gabriel Graber
  1

  ATM is out of order as well. Tough to give it a good rating when it’s impossible to use.

  Response from the owner

  Hello Gabriel. Thank you for taking a moment to share your experience with us. We would like to speak with you about the visit and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8043, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Joshua Walcheski
  5

  It was very nice and friendly they even had toys for my son to play with.

• K

  Karin Tansek
  5

  VERY HELPFUL, ESPECIALLY RESEARCHING MY QUESTIONS QUITE THOROUGHLY.