U.S. Bank Branch Factory St, Sugarcreek

U.S. Bank Branch Reviews

• C

  Chris Laughlin
  1

  While the employees are very nice I hate the drive-through. I have to come up to the area once a month to run my errands and this is the only US Bank in the area I needed to cash some checks but the guy in front of us from out of state had some kind of issue and after sitting there for almost 15 to 20 minutes I couldn't wait in line anymore because we had to pick our son up from work. They should have made him come inside or something the drive-thru has always been slow but this was the slowest ever. I noticed a lot of US banks are closing up and they're getting harder and harder to find out here in this area. I live over 40 minutes away and then having to come up here and sit in line that long and still not get served was ridiculous

  Response from the owner

  Hello Chris, I'm sorry that you weren't able to get the assistance you needed when you visited us. We'd be happy to discuss your experience with you and to assist however we can. Please send us an email at [email protected] with your phone number and reference number 1778. Once we receive your number, one of us will give you a call within 2 business days. We hope you'll allow us this opportunity to help. ^Caitlin

• J

  Jordan Boggs
  1

  Was referred here to refinance out mortgage. The lady was very vague in how she was going to do this. Ended up applying for a Home Equilty Line of Credit which they send you a link to complete by yourself with no assistance. I emailed the lady about corrections to make to the application and she never responded to me. Called her after 3 days when I got the disclosure that I somehow applied for a 2nd mortgage for an amount far below what we discussed. She claimed that she would try and get the application amended and fixed for me but called me back an hour later and said the application was rejected. Poor customer service and lack of knowledge on their application system is evident. I would not recommend going here for any refinancing needs if you are hoping to have a professional guide you through the process.

  Response from the owner

  Good morning Jordan, Thank you very much for taking the time to leave this review and provide us with this information about your experience. We endeavor to provide a high level of customer service in all aspects for our customers, and I'm really sorry that this isn't the impression you were provided with. We'd really like to speak with you about this situation and get additional details from you. Please send us an email with your phone number and reference number 1940 at [email protected]. Once we receive your number, we'll give you a call as soon as possible within 24 business hours. Thanks again for bringing this to our attention. We hope to hear more from you soon. ^Caitlin

• T

  Taylor Middlebrook
  1

  Nobody really knows how to do much of anything. It seems like every time I am there, “ The Wi-Fi is down” or “ we are having problems with our computers today.” When your business primarily runs over Internet, and uses computers, it is of first importance to make sure that your systems are running. It is important to have employees who know how to take care of your customers. This branch is horribly run, and low quality.

  Response from the owner

  Thank you for taking the time to review our Sugarcreek Branch, Taylor. This post is concerning to us, and we would like an opportunity to reach out and have this looked into. Please send us an email to [email protected] with your phone number and reference number 3797, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Joe Owens
  2

  The employees are usually very friendly but lack knowledge, the branch needs to expand their hours they close at 4pm ( most people can’t make it before they close if they work ) and zero Saturday hours

  Response from the owner

  Hello Joe, thank you for taking the time to leave a review. We’d like the opportunity to investigate the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 3573. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• C

  Cassandra Soehnlen
  5

  Had excellent service for our small business. Very attentive and considerate of our unique situation and made excellent recommendations to help get us up and running.

• D

  David Schlabach
  5

  The service at the US Bank branch here in Sugarcreek has always been phenomenal. I enjoy going in there and I'm always greeted with a smiling face.

• w

  william tish
  1

  Tried to report a fraud application . talked to 4 different people was transferred to the 5th and was on hold for over 30 min. and hung up. Have never or will never apply for a credit card. thank you very LITTLE.

  Response from the owner

  Hello William, I apologize for the long wait time you experienced when calling in to report fraud. If you still need help, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 2901. We look forward to hearing from you. ^Heather

• H

  Heather Middlebrook
  1

  Every time I visit, their system is “down”, or the people at the front desk don’t have a clue what they are doing. IF they are able to do what I need, I can expect to waste 30 minutes of my time.

  Response from the owner

  Hello Heather, we understand that being with a bank that values your time as well as provides working services is what allows customers to remain happy. We would like nothing more than to have a chance to make things right. If you would like to grant us this opportunity, then please send your phone number, along with reference number 1105 to [email protected], I can assure you that, either myself or one of my peers will be happy to contact you as quickly as possible. Hope to hear from you soon. ^Chris