U.S. Bank Branch Madison St, Maywood

U.S. Bank Branch Reviews

• V

  V U
  4

  Great fast and friendly customer service Plenty of parking spaces available

• C

  Clarence McGowan
  1

  Spare yourself going to this bank especially if you are looking for a mortgage. I spent 3 months back and fourth with this entire team, several unanswered phone calls and emails, delayed my closing multiple times and after 2 failed home purchases with them I decided to end my relationship. They couldn’t get a hold of the appraiser who works for US Bank. Then the underwriting department was backed up by 2 months, then add on that they submitted paperwork for my loan with old dates and appraisals. I couldn’t think of a worse bank to do business with. Even the Mob would be better than this institution. I had to call through several managers and record conversations with the lender and my lawyer present because of the constant “lack of clarity”. My lawyer also informed me it wasn’t just me he had 2 other clients using US bank with similar issues and they both ended up dropping US Bank as well. You have been warned. Working with this bank should be done if you want your time and money wasted and all calls to be ignored.

  Response from the owner

  Good morning Clarence. Thank you for taking the time to leave a review. I am sorry to hear we lost your business, but certainly understand your decision. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8874. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Dominique C. Jeter
  5

  I love banking with this local branch. I opened up my first account here with this company and i haven't had problems since. I would highly recommend coming here. I even had an incident of fraud and they took care of me and handled me as a true and valued customer to their company. I love both the branch managers and the tellers. They are all super friendly and try to help you to the best of the ability.

• J

  Jess Britton
  1

  I had the most horrific experience at the 5th and Madison branch in Maywood IL. 60153. I am not a member of US Bank however I have pulled money out of the ATM all of the time. Due to a situation with my own financial institution my card was deactivated unbeknownst to me my card was taken. I went inside to try to get my card back with my bank on the line and numerous identification I spoke to three different people. The first was a lady that was polite and informed me that I could get my card back if it was signed and I had my license. Well I had both however she left and I spoke to a man who actually had access to the ATM. With my card in his hands he explained that my hyphenated name did not match and that if I could provide something with that last name is could get my card back as they were doing me a favor because I was a non member. I provided a price of mail and the policies changed once more and I spoke to the manager there. She called her district manager and explained the situation on the phone all while I still had my bank on the line. When she finished her conversation her great customer service changed into I can't help you you are not a member. I was not a member everything I took money out and they applied a few to do so. The unprofessional and ever changing policies by the minute made me never want to ever use this bank. If this branch was the last bank avaible to use it would not use it even then. If you a are looking for a customary professional bank to conduct business with or start an account I strongly discourage you from going to the branch on 5th and Maddison. Worst experience ever. Every story needs a happy ending and with that being said my bank went above and beyond to pull strings to ensure that I was taken care of as a consumer and customer.

• K

  Kayla Johnson
  5

  Had a problem with my account, called the store and was helped by Makeesha Hardy. In minutes she was able to come up with a solution, I am definitely satisfied with my end result. Thank You !

• E

  Edward Whiteside
  3

  Very slow Because elderly customer base...it can be 2 people being helped for 25 mins for simple transactions no urgency at all.. horrible on the 1st and 15th

  Response from the owner

  Hello Edward, Thank you for reaching out with your review. We understand how important it is to receive service in a timely fashion, and I apologize that this isn't the impression you've received during your visits here. We'd like to speak with you further about your experience. Please send us an email at [email protected] with your phone number and reference number 5152. Once we receive your number, we'll give you a call within one business day. Thanks in advance. ^Caitlin

• S

  Sirtimothy McGhee
  4

  Very helpful, friendly. Gave me good financial advice