U.S. Bank Branch Molalla Ave, Oregon City

U.S. Bank Branch Reviews

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  erland jensen
  1

  This bank has been going down hill. I reported i was going leave for the philipines and my card might be a few days late they said ok i get back and they closed my account horrible bank time to leave after 20 years then they call me and said they want a payment i told them i would rather deal with a collection agency then those crooks

  Response from the owner

  Hello Erland, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1620 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

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  J. P.
  5

  Wow im so thankful this branch has someone like Debbie. She has given me an exceptional customer service and made my experience so much easier! Thanks Debbie for all your help!

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, J.P. . Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

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  jed lancaster
  1

  They stole $150 from me I paid my account in full but they never closed it so I got late fees and interest and back up it went. The worst costumer service out of any business I have ever had to deal with. To get them to do anything is like impossible. They will take your moneys they do that well.

  Response from the owner

  Good morning, Jed. Thanks for taking the time to leave a review. I apologize that your experiences with us wasn't good. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0134. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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  Jonathan Heins
  1

  Wrote a review this week - it must have been lost! US Bank has closed 2 branches in Oregon City & Gladstone. The Hill Top branch has a drive up window with spots for two tellers - not sure why because they never have two tellers working the windows. I’ve been a US Bank customer for 46 years and will not tolerate US Banks position of getting away with their intolerable service and lack of respect for their customers. US Bank has used the COVID as an excuse to close down branches and give their customers less and less service. Not sure, however surprisingly enough I’ve still needed the same service as before, however US Bank has provided ALL customers less and less service. I’ve been in the two car lanes outside with around 10 + cars - when I get up to the window sure enough there is only one employee at the two person window! I’ve gone inside the branch several times with numerous (once eight) people waiting and one person behind the counter and two employees sitting at desks doing who knows what. US Banks spends thousands advertising on the PGA Pro tour on TV - we are indirectly paying for those ads and the service we receive is toiletville!

  Response from the owner

  Hello Jonathan, Thank you for leaving your review. We understand that closing a branch is a disruption, but we are dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. Customers can manage their accounts any time through online banking at usbank.com, the U.S. Bank mobile banking app, our Customer Service at 800.872.2657, and at the ATM. If you’re looking for a branch, a full list of U.S. Bank branches, and ATMs, can be found at usbank.com/locations. Respectfully ^Caitlin

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  Kenny George
  1

  Don't go here if you're in a hurry. I was the only person in line waiting patiently for 10 minutes before I walked out. Two tellers were working. One was showing a customer every feature imaginable on the US Bank iPhone application, the other chatting away with a customer. At some point you would think they might care to take care of someone actually trying to do some banking. Next time I will just use the ATM to deposit my check then pull cash out.

  Response from the owner

  We are sorry to see that this was your experience, Kenny. We would like to speak with you and offer our assistance with this situation. Please send us an email to [email protected] with your phone number and reference number 4616, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

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  Kera B
  1

  Girl at drive thru very rude she wouldn't cash my child support check even though no one was behind or at all in the Drive-Thru Lane. Said i had to come inside to cash it. my daughter was sleeping and isn't feeling well other US Banks cash those checks in the Drive-Thru so I don't understand what they have going on here will definitely not be banking with them go to Chase lol.

  Response from the owner

  Hello KB. Thank you for taking a moment to provide this feedback about your visit. We apologize if this has caused an inconvenience, and we would be happy to speak with you to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 1992, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

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  rcaagreco
  1

  I had a 2 business accounts and 2 personal accounts there for 23 years. The service went from great to the absolute worst bank I have ever dealt with. They are extremely rude and short! I closed my 4 accounts and moved 3 of them to Wells Fargo and 1 to Clackamas Federal Credit Union. They both have treated me with the utmost professional and friendly service. US Bank use to be the same way. To bad! I recommend you find another bank to take you business to!

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  Kim Priest
  1

  I have been a US Bank customer for years and all of the tellers at hilltop branch Oregon city have always been amazing. A few months ago they had management changes and the new manager Jen has definitely created turmoil within the branch you can just Tell the employees are not comfortable when she is present. You can just feel the tension in the air. The interactions between her and staff that I have seen have been very curt and on two occasions she has helped me and made me feel like I was imposing. I wouldHate to see this new management ruin the stellar reputation the rest of the staff and the previous management of this branch have. Hopefully someone will reevaluate her placement in Oregon city

  Response from the owner

  Hello Kim, we hate hearing you are no longer comfortable banking at your local Hilltop branch. We would like the chance to discuss your experience further and offer our help in any way we can. Please email your phone number and reference #3460 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for your time. ^Kim

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  Kim Ward
  1

  I HATE this branch! Never do they go above and beyond to help me out! I always have problems here & lately the staff has been changing like crazy! I haven't seen the same face twice in awhile! The manager is rude and unhelpful! Wells Fargo will be getting my business from now on. Keybank already has my savings and they are amazing!!

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  David Fleischman
  5

  Thank you Taylor! For taking extra time and great customer service! This branch always does a great job! Today Taylor👍👍 took it to a new level! She took the extra time today to call and let me know some coins had come in that I had been looking for. Again, much appreciated!