U.S. Bank Branch Dixie Hwy, Chicago Heights

U.S. Bank Branch Reviews

• m

  marc quillin
  1

  From my own experience the bank branch manager at this particular place in Chicago heights on Dixie highway. Was being very condescending towards me and caused a major inconvenience at the time that I needed assistance. I am currently still waiting on a call back from her supervisor.

  Response from the owner

  Hello Marc, Thank you for reaching out and providing us with your review. For U.S. Bank, customer service is of the highest priority and it's disappointing to hear that the service you received left you feeling that way. I understand that you're currently awaiting a call back from her supervisor, but we'd like to speak with you about what happened as well. Please send us an email at [email protected] with your phone number and reference number 4342. Once we receive your number, we'll give you a call within one business day about this. We hope to have the opportunity to speak with you soon. ^Caitlin

• J

  Jonathan Schultz
  5

  The staff here is amazing. This branch has some of the best personal bankers. They are extremely knowledgeable, don't try to give you accounts you don't need, and make sure the accounts you do have will meet all of your needs.

• C

  Carii Terry
  1

  The Branch Manager is completely unprofessional and damn near racist and closed my account because instead of doing her job she choose to try to play a power game . thanks for the inconvenience and the disrespect 👍 I’ll be sure to let regional manager know once I finish this statement

  Response from the owner

  Hello Carii, thanks for sharing your experience. Your review is concerning. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 1698. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• F

  Fernando Flores
  1

  They have lousy service. Just to cash a check you have to wait up to an hour.

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee