U.S. Bank Branch Reviews
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Ruby Diaz1While traveling overseas, my account had some suspicious activity; someone tried to change the mailing address. I contacted the bank and had them freeze the account until my return. Once back in the US, I visited the Park City office, and they requested some information to maintain my account open. I submitted all the requested information, and I was told everything was taken care. The bank ended up canceling my accounts while I had many payments scheduled. My mortgage company ended up charging me for the returned payment. The bank manager did not give me a refund for the late fee I was charged by my mortgage company, even though it was the bank's fault. I even have a letter from the bank acknowledging their mistake. After over 15 years of having my accounts at US Bank, I can say that the way they handled the situation was very poor. It looks like the local manager does not have any responsibility, as they keep forwarding me to the 1-800 number. I will not recommend this bank to anyone. I recommend local credit unions that take actual responsibility for their clients.
Response from the ownerWe’re so sorry we’ve let you down in providing exceptional service, Ruby. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 9059. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa
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Aiden Quinn2Closed on a Saturday now?! when most people work 9-5 and can’t get in to the bank because of work on weekdays now there’s no chance. If staffing is the problem maybe offer a higher $/hr for new employees. Or look into what management is doing wrong for no one to want to work there.
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dawn santos5U.S. Bank is the best in town. The manager there Ashley is very knowledgeable and helpful has tons of good insight and direction when opening accounts or starting small businesses for example. Friendly atmosphere and great attitudes
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Andrew Weber3Don’t go between the hours of 9am-5pm. Understaffed and stressed means there’s no chance to do anything besides depositing a check. Visited multiple times and needed business accounts set up (checking, CC, etc) but nobody was able to help. Will be going to a credit union instead.
Response from the ownerThank you for taking the time to leave us a review, Andrew. I know how frustrating long wait times can be and I'm sorry for any inconvenience. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 3858. We look forward to hearing from you. ^Michael
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dnvrhocky5Having Ashlee back makes a huge difference when it comes to getting things done and having confidence on matters that are pressing. She ALWAYS FOLLOWS THROUGH on matters. Great branch and super friendly staff.
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Eduardo Pardo5US Bank staff always helpful and patient. They were always a step beyond in every thing I need. It's costumer service is so good that they really impressed me. I am looking forward to coming soon!! Thanks US Bank.
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John Pennell5Ashlee is a rock star!!! We needed help from across the country and she took care of the challenge immediately. This branch is always professional and friendly.
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Jo Duthie5Ashlee, the Manager, solved all of my problems creatively and with aplomb! She was so wonderful, we'll be staying with US Bank.
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Madison Meyers1Very poor communication, lots of hidden fees charged. Lost money by having this account. There are many other great banks- take your money elsewhere
Response from the ownerHello Madison, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
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Vít Nágl5Just great experience, always helpfull, without aby doubts I can say it's great bank! Thank you for everything :-)
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FAQs
1. How to Get in Touch With U.S. Bank Branch?
You can give them a phone call through this phone number +1 435-647-3726. You can also search through their website and submit the loan request form online.3. How Can I Get a Loan at U.S. Bank Branch?
To apply for the loan you want, you can search through their website and submit the loan request form online. If you are searching for small payday loans, you can go to our website for more details.5. What Can I Do if I Fail to Pay Off My Loan?
Kindly talk to your lender if you are struggling with the monthly payments. Different lenders have different policies of overdue payment. Please always read meticulously before signing any loan agreement.
2. What Is the Location Of U.S. Bank Branch? How Can I Access This Store?
U.S. Bank Branch is situated at 1514 Park Ave, Park City, UT 84060, United States. Just refer to the map below and identify the fastest route to access it.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank. To make your lending process fast and easy, we get you connected with a wide range of reputed lenders over the internet. You can turn to our website to get a fast personal loan with no hard credit check.6. Does U.S. Bank Branch Offer Loans for People With Bad Credit?
Yes, but if you want to improve your likelihood of success, we can help you out! Just turn to our online service to get a personal installment loan even with your low credit scores.