U.S. Bank Branch Pacific Ave S, Spanaway

U.S. Bank Branch Reviews

• M

  Major Hale
  4

  Quick and easy access of funds, no hassles. 24/7 availability of ATM as is necessary. Thanks. Have a nice day.

• T

  The Eberly Fam
  3

  I’m giving them 3 stars because usually everyone I interact with is nice. But, going through the drive through is ALWAYS so slow! Every single time, it never fails. Waiting in line 20+ minutes is absolutely ridiculous. It’s the only location I noticed that has this problem. I’ve never seen more than 1 teller at the window.

  Response from the owner

  Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• A

  Aubrae Nishiyori
  1

  *editing YEARS LATER* staff is still wonderful! Even through Covid! But 5 years after I moved to spanaway, this branch has done nothing to redeem itself. It’s amazing to me how people who are so great at customer service have ZERO ability to move without molasses in their blood. I know people always say stuff like this, but I seriously was teller, then supervisor, then personal banker at another branch…for three years. I know 100% how it goes in there and I’m just done…DT is supposed to be a quick and easy service. Cashing a $75 check took 17 minutes today. Unreal. The staff is wonderful...5 stars worth! But it is SO SLOW it’s almost unbelievable. I generally try to avoid this bank because a single withdrawal can mean a 20 minute wait in the drive through...when there’s only one other car. Idk if they just need more tellers at one time or what. But it’s exhausting and maddening. *EDIT* 5 months later and I’m just extremely unsatisfied. I changed my 2 star to a 1 Star. I am currently in drive through with my three children. I literally gave the DT teller $100 cash, asking for $60 in 5s and $40 in 1’s. I’ve been here for 14 minutes so far and am still waiting. I’ve been the only car in drive through the entire time. I hate leaving bad reviews, and me not coming here anymore won’t make a difference, but I just can’t afford to waste my time in what is supposed to be a convenient/quick way to bank.

  Response from the owner

  Hello, Aubrae. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• A

  Ashley K
  5

  Love the customer service at this branch. Karnell was always our favorite but since he moved locations we enjoy seeing Cher. This is the first bank I've used since I prefer credit unions. I've now worked with this location for over 2 years and have yet to regret that decision. I think it's the people behind this location that make it so great.

• I

  Izabel Martinez
  1

  Horrible serivce, I've been here multiple times. Never had a problem until today. Each time I would go here there would be friendly service, however Heidi was not. I was looking for help and got nothing but attitude and arguing with Heidi. She was very disrespectful and rude. She kept on to continue to try and argue with me. What she was even trying to tell me made no sense. She would say things then continue to say she didn't say them. Do not go here nothing but negativity and frustration. I would give this place no stars, I'm considering ending my business with this bank.

• K

  Kelly Mcgregory
  1

  The worst banking experience ever. A family emergency came up and I have never had such horrible time with bank employees in my life. They Need to stay in their lane. Gonna file some kind of complaint

  Response from the owner

  We are sorry to hear we've disappointed you, Kelly. We strive to provide a level of service that meets our customers' highest expectations, and that our employees are trained to treat our customers with the highest level of respect. We appreciate your honest opinion and regret if we have not met our goal in this instance. We'd be happy to give you a call and escalate your concern. Please send us an email with your phone number to [email protected], including reference number 2771. One of our Ambassadors will call you within 24 business hours. Thank you and we look forward to speaking with you. ^Larisa

• S

  Soon Choe
  1

  Worker(Emma) is very rude custromer service. and very slow. I will change bank

  Response from the owner

  Hello Soon, Thanks for reaching out with your review. I'm sorry to hear that you're wanting to change banks after your visit. We'd really like to speak with you and learn more about what happened. Please send us an email at [email protected] with your phone number and reference number 4571 so we can give you a call. We hope you'll allow us this opportunity to assist. ^Caitlin

• K

  Korey B
  5

  Great service, asscoites is nicely good keeping work.

• S

  Steve Townsend Jr
  5

  Been banking with u.s. Bank @ this location since march of 2011 friendly and professional services.

• d

  david urban
  5

  good reps every time I go just hate the fees