U.S. Bank Branch S Western Ave, Blue Island

U.S. Bank Branch Reviews

• T

  Theadore Gazda
  2

  Cant answer the phone and they tell my mom to call the 24 hour banking center for account balance this is not fun at all!! They need to answer the phone and not leave people hanging.

  Response from the owner

  Good morning, Theadore. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1564 and details of your experience. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather

• L

  Loreal Terry
  1

  Terrible customer service. I wasn’t greeted by any of the customer service specialist.I waited in line, and there were no other customers in front of me.I was very disappointed with the service.

  Response from the owner

  Good morning, Loreal. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1212 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• K

  Kiara Rias
  1

  This bank has horrible customer service and the drive thru is extremely slow, needs more staffing and/or better staffing. It’s absolutely ridiculous for the drive thru line to take an hour and 15 minutes to take care of 3 cars in front of me. As i sit in this line past an hour, definitely my last time coming here.

  Response from the owner

  Hello Kiara, your feedback is greatly appreciated. Thank you for taking the time to share your experience. Would you like to discuss this with us further? If so, please email your phone number and reference #7868 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• H

  Hillary Kaitlyn
  1

  Do everything you can to avoid this branch. I’ve been in the drive thru line for an hour, at 830 am on a Wednesday, and I still have two people in front of me. Hire more people if you can’t keep up with demand this is crazy.

  Response from the owner

  Hello Hillary, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• r

  raymond battles
  5

  Mayela Is Great promote her made me feel real secure with my decision to go with U.S Bank

• L

  Lety P
  1

  Never had a bad experience until today. Tried to contact the branch manager Ms. Boston, to speak about my business account. She was very short with me not helpful at all. I would not recommend this branch to anyone. Horrible customer service.

  Response from the owner

  I’m so sorry to hear that you were treated that way at one of our locations, Leti. We expect courtesy and respect for every customer that visits our branches, and we are concerned to hear that isn’t happening. We’d like to speak with you about the interaction and make sure your concerns are all addressed. Please send an email to [email protected] with your phone number and reference number #4709, and we’ll give you a call within one business day. Thank you for taking the time to share this with us. We hope to hear from you soon. ^Jessica

• I

  Ivan Martinez
  1

  People need to know how to do their job in here. If i say i come in for a coin order for *persons name* they should automatically know the order. Tanisha was asking way to many question saying there was no coin order made. Thank god this isn’t my bank

• E

  Eric Deshazer
  1

  Everytime go to this bank to deposit coins it’s something wrong with the machine or the coin counter shut down at 4pm. They are killing me. I have a vending company 85% of my revenue is coins.

  Response from the owner

  We appreciate you sharing your experience at the local branch, Eric. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like, we’d be happy to speak with you and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 9757. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• F

  Fedie Chani
  1

  Worst U.S. Bank with the worst employers in there

• M

  Margo Washington-Love
  1

  The drive thru line is absolutely terrible..I'm can't believe that every time I come to the drive thru the lines are long & extremely slow...

  Response from the owner

  We are so sorry we’ve let you down, Margo. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9399. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa