U.S. Bank Branch Base Line Rd, Alta Loma

U.S. Bank Branch Reviews

• C

  Cindi Riggins
  1

  I’m getting really worried about this bank. I live very close to a branch that it’s close enough that I can walk. Probably a month ago I walked over to get coin wrappers. The security guy was outside but told me I couldn’t go in. Yes, it was during business hours. I never did find out what was happening that particular day. So today I called 5 branches one is disconnected 3 never picked up. Last one was at the Vons on Haven. He answered 1st ring, and I did also find out I can pick up coin wrappers from the branch. To me this is really bad and I need to rethink my financial situation. I also want to add that the manager at this branch (Base Line Rd. Archibald) is the rudest person I have spoken to in a very long time. I tried speaking to her and was interrupted and reminded that that branch is the busiest of all locations. I prefer the branch on (Milliken) and baseline.

  Response from the owner

  Hello Cindi, Thanks for reaching out and for sharing your experience. I'm sorry to hear that you experienced such difficulty getting assistance with your request. We'd really like to speak with you about what happened, and to look into this on your behalf. Please send us an email at [email protected] with your phone number and reference number 8235. One of us will give you a call within 2 business days of receiving your number. Thanks in advance. ^Caitlin

• K

  KEVIN CLITES
  5

  Other than the building being old and not really ADA friendly main entrance, I have been a long standing client of US BANK. over 10 years , I have US BANK CREDIT CARDS, I have had car loans, and Ive never had a negative experience. Actually just the opposite. The branch Managers of both the Redlands and Alta Loma branch have bent over backwards to assist me in any requests ive had.They also are extremely competitive on the rates for loans and offer there clients even better rates than walk in non account holders. I give them a 9,5 out of ten just because we all know no bodys perfect. I highly Recommend my local branch in Alta Loma ,corner of Archabald & Baseline . I believe the staff and the banks policys and rates are equally important . they excell in both of these ares.

• D

  David Yarovoy
  1

  KATHY SANDOVAL you are literally the most unprofessional and disrespectful bank manager I have ever dealt with. This is not how you treat people. Fellow US BANKERS DO NOT USE THIS BRANCH. It is ran by the biggest KAREN of all time if you know what I mean! Lol

  Response from the owner

  Good morning David, thanks for taking the time to leave a review. I apologize that the service you receive at this location hasn't been good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 2041 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• E

  Eden R
  5

  I've been to different US Branches in this area & this one is the best one! The service is quick and the tellers/bankers actually wanna help you. I've been helped by Christine twice & both times I wasn't in the best of moods & each time I would walk out feeling totally different! She actually goes out of her way to help others, gets right to the point, & a great example of what customer service should be.

• S

  Shawn Tizabi
  1

  this branch and the ATM located to the immediate left of of the entrance are both thieves. The machine steals your money, then I have to dispute and chase my business money for almost a week or longer. This has happened almost 4 times in 1 to 2 years. When I contact Customer service and the branch, they are all lost, they just say "duhhhh, I dont know". Whats really going on, They are lying and stealing. I would NOT recommend this branch or bank to anyone. STOP using them

• D

  Daniel Yarovoy
  1

  Kathy Sandoval horrible manager horrible service. Not coming to this branch any more. Someone take a look at this branch from corporate 0 stars. Does not represent US bank correctly.

  Response from the owner

  Hello Daniel, Thank you for reaching out with your review. It's very concerning that you don't intend to visit this location in the future, and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 2033. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• A

  Alfredo Amescua Garcia
  1

  One cashier and she leaves after every other client to the back, 15 minutes in a line of 4 people and still waiting...

  Response from the owner

  Hello Alfredo, thank you for taking the time to share the details of your recent branch visit. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7153 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• G

  Gary Hedrick
  4

  It's a good bank and they try to help you out and there always polit

  Response from the owner

  Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• V

  Victor Ona
  4

  This U.S . Bank is also a nice branch to go and do your checking and savings.