U.S. Bank Branch Blossom Hill Rd, Los Gatos

U.S. Bank Branch Reviews

• K

  Keith Barnes
  1

  I stop by this branch because it's close to my work. but I need to stop doing that. The tellers are friendly, but incredibly poorly trained and inefficient. With one (or fewer) people ahead of me in line, I can always plan on spending a half hour or longer waiting. It's extremely frustrating. I don't really think it's the tellers' fault, because it seems like they're trying their best - it's a bad sign that they seem to proactively waive fees for me, every time, because they're used to angry customers. It seems like a management/training issue, and it's too bad.

  Response from the owner

  Hello Keith, we never want a customer to feel as if the tellers aren't efficient. We would like the chance to discuss your concerns further and offer our assistance in any way we can. Please email your phone number and reference #3605 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your feedback about the Blossom Hill branch. ^Kim

• N

  Nancy Murphy
  1

  I did not like this branch. The teller did not pay very much attention to what i asked for. My transaction was done wrong, and i had to have someone else fix it. Her lack of attention made me late for events i had planned. The second teller that helpped me seem to know what he was doing more then the first teller, however his attitude and way he talks to customers was rude. I think i will stick to other branch's that i know better. I will not return to this one.

• H

  Hugo Contreras
  1

  Worst bank ever,careless about costumers,no responses about credit card issue for YEARS!! TOO BAD I CAN CLOSE MY ACCOUNTS BECAUSE PENDING TRANSACTIONS. GOING BACK ON MONDAY TO CUT FOR GOOD ALL MY ACCOUNTS. DO NOT TRUST ALL THE "GREAT SERVICE" AND OR ANY "BENEFITS" THEY OFFER.

  Response from the owner

  Hello Hugo, I'm really sorry to hear that you feel this way, and that you've experienced such frustration in an attempt to get help. We'd really like to speak with you and to assist in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 8218. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• S

  Sal Esquivias
  1

  They charge more than a liquor store to cash their own checks! $7 dollars on $300 Worst yet, they don't give you a receipt for the services rendered. Is that even legal? And they still wondered why we don't bank with them... mmmmhh!

• K

  Keith Hanlon
  5

  We have banked personally and professionally with this U.S. Bank Branch for years. They have always been pleasant, courteous and professional. A model of good customer service.

• s

  sadegh sadeghi
  5

  The tellers and special services staff have been very respectful and inform of my questions!!