U.S. Bank Branch Broadway St, Pella

U.S. Bank Branch Reviews

• M

  Mary Schrauben
  5

  The people who helped me were friendly and straightforward. They helped me quickly and didn't judge when I asked "dumb questions". I feel right at home walking in.

  Response from the owner

  Thank you for taking the time to share your experience, Mary. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee

• T

  Tyler Wilson
  2

  I would strongly recommend banking elsewhere, I will say the couple guys working inside are pretty Honest people. They don’t even pretend to care about you or your money! Thanks guys

  Response from the owner

  Hello Tyler, I'm sorry to hear you are unhappy with the service you received at the branch. We would like the chance to address any questions or concerns that you have. Please call our 24-Hour Customer Service team at 800.872.2657 to speak with a banker who will be glad to offer help in any way they can. All the best, ^Kim

• A

  Anna Nomis
  1

  Treat your customers with a sense of urgency. Waiting and more waiting. I came in to open an account. Generally I don't have a problem with waiting, but bank had employees and I was the only customer in the bank. The clerk took my id and told to sit and wait. Fine. Then she called me up and told me I had to wait 20 more minutes. I just left and took my money to Leighton State Bank nearby. I was filling out forms at Leighton the minute I requested a new account and had everything completed in about 20 minutes.

  Response from the owner

  We are so sorry we’ve let you down, Anna. We apologize for the extended wait time and the loss of you as our customer. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4735. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa

• T

  Troy Seekamp
  1

  Very poor loan system for Campers. They put all our money to interest and zero to the amount of the loan so we would never have it paid off. This bank is very poorly ran by upper management that can not keep there work or there systems in place and it is never there fault. They can only blame others. I would go with a different bank that treats there customers like they wont to be treated.

  Response from the owner

  Thank you for reaching out and for leaving us a review, Troy. Your review is very concerning to us, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 5942. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin