U.S. Bank Branch S Columbia River Hwy, St Helens

U.S. Bank Branch Reviews

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  Netta “Brunetta”
  5

  Our Company banks at USBank. Customer Service is outstanding. Hours are short but doable.

  Response from the owner

  Hello Netta, thank you for taking the time to share your positive review. We love hearing you are happy with your local branch. I hope all of your future visits continue to be outstanding. Have a great Sunday! ^Kim

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  Darla Goss
  1

  Michelle is very rude abrupt and not a good customer service person in any way. Spoke to her on the phone and she was so quick to get our business done she hung up on me while I was to ask another question. I've used is bank since 1997 and am now going to be closing acct and elsewhere. I've never been treated so horribly by company before. Us bank has always been kind and helpful but this woman acted like I was bothering her by asking her to do her job. If she doesnt want to be "bothered" by people then she shouldn't be in a people serving place of business. Customers call because they need help with a banking matter and they should be able to expect a respectful individual to help them thru the process. I wont be going back to this branch ever again. Thank you US Bank for finally pushing me to switch banks. I've defended you for years but now I have no reason to defend you any longer. Good luck keeping customers with employees like Michelle "helping" them.

  Response from the owner

  We are concerned to hear about your recent experience with the branch, Darla. I can understand why this has been upsetting for you. We would like the chance to talk with you further about your call and offer our help in any way we can. Please email your phone number and reference #7091 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

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  Adri Mendoza
  1

  The manager “Michelle” and employee “Laura” are very rude every-time I visit this branch I have had a bad experience. I have been a customer with US Bank for a long time and have never had this experience in other branches. The manager seems to not care about customer service at all. Do not waste your time visiting this branch.

  Response from the owner

  Hello Adri, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 4130. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

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  Jamie Sloan
  1

  Drive thru teller is so rude. Every time. She has worked at this branch for a long time, so clearly this is their acceptable standard. I try to avoid using this branch as much as possible.

  Response from the owner

  Good morning, Jamie. Thank you for sharing your experience. We hate to hear that you encounter a rude teller. We'd like to hear more. Please send us an email to [email protected] with your phone number and reference number 4562. We look forward to hearing from you. ^Heather

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  Ash Howard
  1

  UPDATE: Oh, it gets better. They made it so my husband couldn’t close down the account unless he paid the fees. So they were going to keep feeing him till he paid it. But he wouldn’t have any money till almost a week later! Told them screw you and left. Then they made it so he couldn’t open a bank account anywhere else. THIEVES! Almost $400 dollars they’re demanding! We’re not rich. This is straight up theft. I am so disgusted with this bank. -OH! Forgot to say. Just before all this nonsense went down, $50 was pulled out of the account. Bank couldn’t say where it went or why. It was SUPER suspicious. Most unethical bank EVER. Started charging outrageous overdrawn fees. Over $200 EACH DAY. Suddenly this is a new rule they have and didn’t inform us until a couple days later. How convenient for them. Closing the account down now.

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  Andrew Lowell
  1

  If you need anything other than a simple deposit, this is NOT the bank for you. The service I received to simply cash a business check was a major hassle. The bank at St. Helens would not help me at all. I drove to St. Johns; they deposited the check without issue. Unfortunately, I live in St. Helens, so I was forced to close all my US Bank accounts. I now bank with Charles Schwab and couldn't be happier.

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  Derrick Duehren
  5

  My wife and I have had our small business account with US Bank for over a decade. They provide us with all the banking services that we need and are professional and responsive to problems. We are very pleased with US Bank.

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  Barbara Hunter
  4

  Great bank with kind & friendly personnel. Good people!

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  JJ McKay
  1

  Horrible Bank. I have had a company and have used them for over 17 years, and they treat customers like garbage.

  Response from the owner

  Hello, Your review is very concerning to us as we greatly value our customers and would appreciate additional detail into how you feel we could have handled your accounts better. We are always working hard to make ourselves better for our patrons and appreciate any feedback you are willing to provide. Feel free to contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative when you have a free moment. Kind regards, The U.S. Bank Social Media Team

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  david carey
  3

  ATMS Went down today when I tryed get money