U.S. Bank Branch W Eads Pkwy, Lawrenceburg

U.S. Bank Branch Reviews

• C

  Charity Legge
  1

  This past year trying to get banking taken care at us-bank. on eads parkway has been a nightmare . The hours are not convenient. The staff has not been helpful and today went there on lunch break to make deposit got there at 1204 car in front me in drive through and I pulled up she said closed for lunch go to walnut branch. I didn’t have time to go to that branch. I live and work in Aurora there were 2 people there why do you have to close for lunch and there has been several times they are walking out of building and it is not been 430 yet when I wanted to make a deposit. People do the banking on lunch break or after work most people work later than 430.

  Response from the owner

  Hello Charity, Thanks for reaching out. I'm sorry to hear that you've had difficulty getting assistance at this location. We'd like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 1424. Once we receive your number, we'll give you a call within 2 business days. All the best^Caitlin

• K

  Kyle Pulliam
  5

  I've been banking here since I was twenty, and it has only gotten better over time. I noticed an earlier post criticizing Karen, and I can only say that whoever wrote it must have impossibly high standards, because Karen has never been anything but patient, helpful, and kind. The rest of the staff is just as efficient and friendly; they've never hesitated to do anything reasonable for me when I needed help. When the local alternatives are Fifth-Third and Friendship State Bank, there's no contest. Here's to another fifteen years of great service!

• S

  Sabrina Wallace
  1

  I’ve been a US Bank customer for 6 years. This place has gone completely downhill and I do not recommend it to anyone. It’s anything from systems being completely down to ghost money showing up in your account. Sadly, I had to switch to Civista because of a problem that was not taken care of by the bank- they like to shift blame on everyone else instead of taking responsibility for serious computer glitches. It happens more often in the last 2 years than it ever has. Hands down... go to Civista or Fifth Third. They will treat you better and they have less technical issues. These ladies are straight up rude 95% of the time.

  Response from the owner

  Hi Sabrina, Thank you for taking time to reach out to us about this. We take customer service very seriously, and the behavior and situations you've described are incredibly concerning to us. We'd really like to speak with you about this and make sure it's brought to the attention of the correct level of management. Please send us an email at [email protected] with your phone number and reference number 5159. Once we receive your number, we'll give you a call within one business day. Thanks in advance. ^Caitlin

• C

  Crystal Elam
  5

  Banking here is fine always have handled any problem I have had to deal with. They just need to update their hours on maps.

• B

  Brandon
  5

  The staff is fantastic & very friendly. Robbin was especially helpful in setting up an additional savings account!