U.S. Bank Branch W Overland Rd, Boise

U.S. Bank Branch Reviews

• Z

  Zeb Taylor
  1

  U.s. bank has continually put holds on checks from my business partner. And now at this point Brandon the manager at this brand has refused to help me resolve the issue. I am unsatisfied as a customer and will be closing my bank account due to poor customer service, and for them flagging my business partners checks every week. I am completely and utterly unsatisfied with US Bank and the services they provide.

  Response from the owner

  Thank you for your honest feedback, Zeb. We wouldn’t want to lose you without a chance to speak with you first. If you don't mind, please send us an email with your phone number to [email protected], including reference number 1556. An Ambassador will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• A

  Avery Trued
  1

  It's understandable if the workers there are just having a bad or rough day. We're all human. I usually don't write reviews, but this has happened to mom so often now that I feel like I should voice it out. It's frustrating to hear my mom constantly telling me about her terrible experiences there. The customer service is PASSIVE AGRESSIVE and RUDE. It's just sad that we've been at this Bank for so long, and now my parents are considering about switching to another bank. All I'm saying is, the U.S. Bank Branch on Overland Road, has been a very upsetting and disappointing experience. I'm not surprised that the average rating is 2.5. The communication to the customers is horrible. Please do better.

• D

  Damon Dickson
  5

  This branch has been awesome to work with for myself and my family. They took the time to help my 2 oldest kids with their accounts. I like the products they offer. I'm also impressed with how good their online bill pay program is and the Iphone APP. We love being able to deposit checks with our phone.

• M

  Michael Henze
  2

  I've banked with this bank for approximately 2 decades, and I'm about done with them. This week was possibly the last straw. There was a time when US Bank was very personable, supportive and helpful. Now days, it seems like it's all about finding more ways to stick it to their customers and catch em when their not looking and hit em with another fee, rather then watch out for those that have been loyal to them.

  Response from the owner

  Hello, Michael. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• S

  Schlee Kappel
  1

  I've been a U.S. Bank customer for over 3 years. I've never had any issue, or such terrible customer service until today. I usually go to a branch closer to my work, but as this one is close to my home, I've been in there several times. Today I went in to make a simple transaction, and the teller refused, according to their "policy". I told her I've done this at other branches, including this one, several times, and she just continued to say it wasn't possible. After I left, I called my usual branch and confirmed that no such policy actually exists. Just a rude lady, not wanting to help me. So I will take my business to my usual branch, and will never come here again.

• D

  Darius Elison
  1

  Our business has consistently had problems with this branch. Unfortunately because we opened our account there it is hard to go to another branch to get help when dealing with business account transactions. U.S. Bank is a great bank. Just avoid this branch.

  Response from the owner

  Hello. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• D

  David Hui
  1

  I came in today to make my first mortgage payment at the overland branch, where I refi my mortgage. Without loan numbers no welcome package and could not sign in to my computer my only choice was to come in. I went to the first window an Asian lady helped me with my payment, however, when I asked her to help me set up auto pay, she refused and told me to do it at home on the computer! WTH! Really? That's got to be the worst customer service I've ever seen! Thanks to Brooke, she went out of her way to helped me set up the auto pay. Thanks again Brooke!

  Response from the owner

  I’m sorry to hear about your experience, David. We are here to help. If you would lie to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 2804. We look forward to speaking with you. Thank you. ^Chrishawna

• G

  Greg Dennler
  4

  I don't bank here, but I use their ATM a lot because my bank refunds me any fees for an ATM and this place has a good location. They have a small branch in the plaza with my gym, Hastings, Dollar Tree, Walgreen's and Papa Murphy's. So, according to Yelp, 4 stars means Yay! I'm a fan, so Yay! I am a fan of their ATM! There is branch across the street in Albertsons that's open weekends and evenings if you are a U.S. Bank customer.

• J

  Justin Stephens
  5

  Kelly is amazing!! Us bank is doing great stuff for people!

  Response from the owner

  Hello, Justin! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Kelly and the rest of the team so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team