U.S. Bank Branch W 7th St, Dubuque

U.S. Bank Branch Reviews

• C

  Cindie Reiter
  1

  You need to have more than 1 person working in your building, and a little friendlier, you staff is slow I usually wait a good 10 minutes in line, and then receive attitude from your staff, it dosen't matter of it's the lobby or the driveway thru this is really unacceptable. Your not the only bank in town and it makes me wanna transfer my money elsewhere.

  Response from the owner

  We're sorry we’ve let you down, Cindie. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5510. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Sidney Lippens
  1

  I’ve never had a worse experience in my life. It was one lie after another. The loan officer verified that everything would go through fine and when it did not she said “don’t worry I will give you a place to stay until we figure this out.” This was because she told me to give my notice at my current residence. When things fell through on their end I never heard from her again. Phone calls and emails were never ever returned or answered. I was told “I need to stop spending so much time on your loan.” This is completely unacceptable. I was warned to not use US Bank but thought I would give them the benefit of the doubt anyways. Every day there was a new issue and another broken promise. I do not advise anyone to take their business here.

  Response from the owner

  We really appreciate you for bringing this to our attention, Sidney. Your experience is alarming and we'd like to speak with you to appropriately address it. Please send us an email with your phone number to [email protected], including reference number 1988. One of our Ambassadors will contact you within 24 business hours or sooner. Until then I hope you have a better weekend and we look forward to hearing from you. ^Larisa

• A

  Andrea Lippens
  1

  The most unprofessional establishment I’ve dealt with. Loan officers do not return emails or calls. The loan officer told us “I am spending too much time working on your loan” isn’t that their job???!!!!! Terrible experience!!!!

  Response from the owner

  Hello Andrea, I'm sorry for the frustration you have experienced while working with the branch to get a loan. We never want a customer to feel like they are not worth our time and effort. We would like to address all of your concerns and help you in any way we can. If you would like us to reach out to you, please email your phone number and reference #1925 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. ^Kim

• J

  J.
  1

  The workers are all ignorant especially the lady I spoke with this morning about retrieving my bank card that their atm stole. Worst Bank ever it should be shut down it’s a POS

  Response from the owner

  Hello, thanks for sharing. I am sorry to hear your experiences haven’t been good at this location. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 7553. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• B

  Brent Phillips
  5

  Very helpful and friendly staff! Always willing to go the extra mile for you. Highly recommended. A++