U.S. Bank Branch E Shea Blvd, Phoenix

U.S. Bank Branch Reviews

• M

  Mark Kohls
  1

  Travis Canfield bank teller is so terrible, he keeps looking at my bank transactions, but didn’t tell me what is wrong, it took him a long time, he is so slow, I was in rush to be back to work from my lunch break, then I asked him what’s wrong if he needs anything else from me, he said my signature did not match with my records, I think he did that on purpose, I showed him my face, ID, and everything. Extremely terrible customer service!

  Response from the owner

  Hello, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference # 2220 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• K

  Kevin Frost
  5

  I needed to check some of my information, and Brittany and the manager were able to take care of me right away. They weren’t super busy although there was someone in front of me, so one of the teller stopped what they were doing to help me out. They smiled and asked how can we help you. After a short while all my information was squared away and I was able to figure out the issue.

  Response from the owner

  Hello, Kevin! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• L

  Lu Holland
  5

  Outstanding branch. Travis could not have been kinder. I had been turned away by Chase Private Client banker when I needed to deposit some loose change from my fathers home who had recently passed. I called to inquire about counting the change, and Travis came up with a solution for us. Could not have been more grateful for his kindness!

• L

  Louise W
  5

  Love this bank. It's safer as ATM is inside store. I've been banking with US Bank for years and I'm very happy.

• B

  Ben Wearne
  5

  I really think the one star reviews are written by customers that are demanding refunds on overdraft fees once a week. The people at this branch are absolutely amazing. I have been going here for a couple years now. They give real genuine advice on credit, loans, and accounts. They don't try to sell me anything. And they're funny.

• A

  Andrew Woodworth
  5

  Great service here. Fernando helped us update and change a few things with accounts, and was super friendly and helpful the whole way. He always goes out of his way to say hello and see how we are doing if we are ever there. His customer service level is much better than most. I would strongly recommend banking here!

• P

  Pwb Moving
  5

  The manager at this location is outstanding and provides exceptional customer service he went out of his way to help me navigate there clunky website

• P

  P Cusack
  1

  I have been a customer of this branch for over two years. I Have two U.S. Bank credit cards and checking and savings accounts. Never over checked, never made a late payment, and never paid even close to the minimum on my cards and deposit large sums. When I opened my accounts the people at this branch were great. What happened? I just spent 40 minutes on hold to 2 different departments in an effort to get the amount I can deposit to my account thru the U.S. Bank App increased and they need someone to call me from my branch "in a few days". I was not expecting immediate credit for my deposit. I just needed to make a deposit after a trip to pay off my credit cards and help my credit score and now I cannot do it until I am back in the States. Guess I'll have to make the deposit on the Chase App to my Private Client account (it works fine with a relatively small check)! Seriously??? The social media team of U. S. Bank responded, giving me another number to call (this did not work the first time)...thank you. However the problem still exists and after numerous days with a promise made that the branch would respond, I have heard nothing. The One-Star is now a Zero-Star. It only gets worse...As a result of my 1* post this branch Manager closed my account and my two credit cards (never did I make a late payment)...I'll be sending the board of directors a letter for sure as I take my business elsewhere with much better credit card offers.

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Dani K
  1

  HORRIBLE customer service I believe Michael is who I spoke with. Called to asked why my card was declined. He said it had been cancelled and that I’d need to come into a branch location to get a new one. I told him I was at the gas station and was on empty, was there anything he could do…there was plenty of money in my account and I didn’t cancel the card. He said no, very obvious he had no desire to try and help me whatsoever. Just wanted to get me off the phone. I asked why the card was canceled and he said he was going to put me on a brief hold. After about 30 seconds a lady picked up and asked how she could help me because he was busy helping a customer. Um hello am I not a customer? So I had to re-explain my issue over to her. She was nice and tried to help but due to his terrible attitude and unprofessional behavior I question whether I even want to stay with this bank.

  Response from the owner

  Oh no, Anne, I want to apologize about the way that you were treated, as well as your card being cancelled. I can assure you that our goal is to put all our customers first, and I see in this instance that you did not experience this type of service. If you would like to give us a chance to right our wrongs, then please send your phone number along with reference number 2260 to [email protected], so that we may attempt to contact you as quickly as possible. Hope to hear from you soon. ^Chris

• M

  Michael Carter
  5

  We have stopped at this location twice while on vacation to make account changes. We received outstanding service both times. Our US Bank branch in Minnesota just gives us the deer in the headlights look whenever we have account questions.