U.S. Bank Branch E St, Williams

U.S. Bank Branch Reviews

• A

  Adriana Acosta
  1

  Customer service is great if you have the time to go in but since the ATM machine always has issues and they have limited staff (didn't bank with them prior to the pandemic so I don't know if they are fully staffed) there is always a long waiting time. Thinking of switching banks just because of how inconvenient it is to get cash out or do any none-online transactions.

  Response from the owner

  Thank you for taking your time to leave this review, Adriana. We apologize you’ve had trouble with our ATM several times now and wouldn't want to lose you over this. We’d like to report the ATM to our Help Desk to ensure a work order is put in to fix the ATM. Please send us an email with your phone number to [email protected], including reference number 5205. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Robert Locke
  1

  Times are plenty hard enough on small trucking companies with out banks playing games with your money us bank does not need nor want my business And I dam sure don't need theres

  Response from the owner

  Hello Robert, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 0963. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• E

  Eddie Villarreal
  1

  Two ladies working customer service, two customers in front of me. Took almost 20 minutes to get helped. I don't care that its a small town and everyone knows there mom. Do your business and proceed to exit. Talk on your own time. Customer service definitely can be improved.

  Response from the owner

  Thank you for sharing your experience, Eddie. I hope you were able to get the help you needed during your visit. We’re happy to discuss your concerns further if you'd like and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3876, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim

• r

  raj95422
  5

  The Reason I give 5 star is not the US bank, but all the employees who run this branch.They knows most of their clients by name and what their needs. However colusa branch closed so waiting period is higher than normal.and of course covid -19 too.

• P

  Paula Allen
  1

  This is bank will not let you get change if you dont have an account there. Worst us bank I have ever been to!

  Response from the owner

  Hello Paula, Thanks for reaching out and leaving your review. I know how frustrating it is when you're unable to complete the transaction you were hoping for. If you'd like to discuss your experience, we'd be happy to give you a call. Please send us an email at [email protected] with your phone number and reference number 6541. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• J

  Jeff Lynch
  4

  This bank branch has always been friendly and helpful.

• M

  Miranda Araujo
  1

  Really bad service, there was an error on my account and they didn't want to deposit the money that I was giving them and when I called customer service they got mad.