U.S. Bank Branch Duluth St, Golden Valley

U.S. Bank Branch Reviews

• S

  Stephen Bazant
  1

  Usbank is just terrible. They continue to raise fees while their service becomes worse and worse. Andrew Cecere is clearly incompetent. I have already removed my mortgage from them and avoid using the credit card I have with them as much as possible. I have one account that forces me to continue my relationship with this bank. But as soon as I no longer need this account I will be free. Go to any other bank and avoid the frustration!!

  Response from the owner

  Hello Stephen , thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 8932. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Michael

• C

  Christopher Petersen
  1

  I have been a US Bank personal and Commercial Customer since 1993. The service at US Bank has gone way down hill. They keep closing branches and reducing there hours. They say they have less customers, well of course you will if you limit your hours of operations.

  Response from the owner

  Thank you for bringing this to our attention, Christopher. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve adjusted our operations to promote safety. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. All the best. ^Michael

• D

  Derek Marah
  1

  Ethical? Lmao! I walked in and asked how long they would how funds on my check if I opened a new bank account. I was told the Funds would be cleared on the following Tuesday but I would receive $200 today. Tuesday came and the funds didn’t clear. I called the branch and they assured me the funds would clear on Wednesday. Then I called corporate customer service. They also ensured me the funds would clear on Wednesday. On Wednesday day the funds didn’t clear. I again called the corporate customer service and was told that the funds would clear until the following Saturday. Now on Thursday I have to wonder if I will make it to work in Mankato all week when I’m driving from the cities. The whole reason why I asked when the funds would clear was to ensure that I could make it to the next pay check. The disappointing part of the whole thing is as a new customer having three people lie to me before getting the correct story. While the whole time they boast about being voted the most ethical.

  Response from the owner

  Hello Derek, We are very sorry to hear about the issues you experienced when opening your new account with us. Please feel free to to reach out to our customer service team if you would like to discuss your experience in greater detail or provide additional feedback by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

• M

  Michael Kennedy
  1

  Funds weren't fully made available on a US bank check I deposited on Sunday July 14th 2019. Absolutely absurd. She was more worried about telling me how to use my app to deposit a check than deposit it correctly. I shouldn't need to tell them to make it fully available. Terrible customer service.

  Response from the owner

  Hello Michael, when a deposit is made over the weekend we will make the first $200 available immediately. The check will post the following business day during processing, and the remainder of the check will be available the business morning after it posts. If the check was drawn off of another U.S. Bank account, the funds should be available immediately. If you would like to discuss your deposit further, we will be glad to help. We ask that you please email your phone number and reference #2014 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. ^Kim

• M

  Maima Koffa
  1

  I send money through Western union and the guy made a mistake with the name. I came back the next two days but no one will help me. Everyone kept saying they don’t know how it works. The Manager told me to wait, I waited for an hour and no one to help. I left. I came two different times and it was the same thing. Today I came with the intention of getting my money back now the manager wants to help, I said I never wanted to deal with him because someone else knew how to work the system. He got into his man ego and said if he don’t help me, no one should and how he was going to call the police on me because I insisted that I never wanted any help from him. I left without getting the help I needed.

  Response from the owner

  I'm so sorry to hear of your experience, Maima. We never want a customer to feel that nobody would help them. We would like to make sure that all of your concerns are addressed. Please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. We hope for the chance to help you further. ^Kim

• A

  As the Plane Turns
  1

  I went to this establishment twice and was declined helped. Their excuse was that they are a small branch. This is poor service bank. All I wanted to do was to open an account. I will be telling everyone that this company/branch is the worst and to never come back.

  Response from the owner

  I'm so sorry to hear that you didn't receive help opening a new account on two separate occasions. We never want to hear that a potential customer is turned away, and we would like to be sure this matter is addressed by management. If you would like to speak with us further regarding your concerns, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. We look forward to talking with you. ^Kim

• A

  Ali Yari
  1

  Today, I went to this branch to withdraw some money but after leaving there, I realized that one of the $20 bills was a $1 bill. I had always trusted U.S bank and never thought they would do some thing like this. UNBELIEVABLE!

  Response from the owner

  Hello. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• J

  John Smith
  1

  Us bank is great but the customer service at this location is just %100 unprofessional and unacceptable

  Response from the owner

  Thank you for taking the time to leave us a review, John. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 9608. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

• J

  James Mullaly
  5

  Awesome service!! Thai Bui is a rockstar and processed a wire transfer very fast for me! Highly recommended and thank you!

• E

  Emily
  5

  Full service branch! Employees are very helpful and courteous.