U.S. Bank Branch Riverfront Dr, North Little Rock

U.S. Bank Branch Reviews

• N

  Natali Stone
  1

  I’ve been in line behind one car for 7 minutes. Previously was ignored for several minutes while at the actual window. Was never greeted or anything. There are no other customers here.

• J

  Jay Bird
  2

  EXTREMELY slow drive thru service! Averages about 10 minute wait per vehicle. And, they charge $7 to cash one of THEIR own checks if you don't have an account with them.

  Response from the owner

  Good morning Jay, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. You're correct that there is a charge of $7 for those who don't have checking/savings accounts with us to cash a check. Check cashing is typically a service provided to account holders, and that is the fee we assess for providing the service to non-account holders. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• D

  Designer Dough
  1

  We waited 20 min for one car to finish in the drive thru once we got to the window the teller said it’s closed and they couldn’t help us even though we have been waiting. We leave and go around to the ATM. We look over and the car behind us changed lane and the same teller serviced him and not us. That is completely unacceptable.

  Response from the owner

  Thank you for taking the time to leave this review and bring your experience to our attention. The behavior you've described is very concerning to us and we'd really like to speak with you further about what happened. Please send us an email at [email protected] with your phone number and reference number 5834. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• D

  Daniel Cunningham
  1

  Just came back to my motel after from the US Bank branch/ATM in North Little Rock. After looking at some of the reviews of this place I can understand that it is not just me who has problems with US Bank. The location is bad, awkward to drive in to and the access lanes are narrow as other people have commented. But also I saw there was one lane open for business/commercial and only two others for ordinary people. There was no chance to walk in and argue with a real person. One of the ordinary lanes was occupied by a car and the other by a big van. I figured I did not want to discuss my complicated issue through a tube system wherein I guess you are supposed to put your paperwork into a cylinder and send it through the tube to a person you cannot see. O.K. for making routine deposits to your account I guess but no good for trying to make someone understand what I want - which is to make US Bank stop stealing money from me. This bank had charged me bogus fees for a subscription service to Amazon that was cancelled months ago, and then they charged me late fees and punishment fees for refusing to pay on the c.c. that that they allegedly charged the Amazon payments to. All this while I was living in SE Asia so I could not get any attention from US Bank since they rarely answer their phone for foreign calls and then put you on hold until your phone time runs out and... and they ignored my Secret Messages for months and then when I used my US Bank c.c. to make plane reservations to leave there US Bank cancelled my c.c. so I had to cancel and re-book. All of this with out warning me they were going to retaliate in this way. Then I paid off the bogus charges to the c.c.and then i received a message from the bank claiming they had received my complaint and were in the process of ignoring it at the highest levels. Then they erased that c.c. and credited me with the $118.00 in dispute to a new card - which does not exist except in theory. So how am I supposed to explain all this nonsense to a person through a speaker and tube.? I had gone there expecting to be lied to and brushed off so I intended to close the account and have my government disability send to a new bank. So I have to go one with this fight by phone and internet now. Don't use US Bank. They are thieves and liars.

  Response from the owner

  Hello Daniel. We are sorry to see that this has been your experience with us. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5722, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• c

  connie ayers
  2

  They have 3 drive through lanes open ,,but just 1 teller working, doesn't make any sense to me

  Response from the owner

  Thank you for sharing your experience, Connie. I know how frustrating long wait times can be and I'm sorry for any inconvenience. Please know it is never our intention to take up more time than necessary to complete your banking tasks. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a wonderful day. ^Larisa

• S

  Shayla Williams
  1

  This is the 3rd time I had a problem with this branch teller line. This last time the teller did deposit my full check to my account.I had to call the 1-800 to report my problem. I will not be visiting this branch again. Try to find another branch to visit.

  Response from the owner

  Hello Shayla, we're sorry to hear you don’t have a good experiences at this location. We never want our customers to feel they can’t get help. We'd like to hear more. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6022. We look forward to hearing from you. ^Heather

• O

  Olivia Conners
  1

  The drive thru was haphazardly placed. Very narrow and dangerous.

  Response from the owner

  Thank you for bringing this to our attention, Olivia. It is very concerning to learn to that drive thru placement at our One Riverfront Place location is potential dangerous. I will bring this to the branch managers attention. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 3337. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael

• R

  Robert Long
  1

  Extremely slow service at the teller window. Only 1 teller available.

  Response from the owner

  Hello Robert, we appreciate that you took the time to share your experience. We never want our customers to be inconvenienced while trying to do their banking. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3599. We look forward to hearing from you. ^Heather