Trustco Bank Carman Rd, Schenectady

Trustco Bank Reviews

• S

  Souls Dark
  1

  Do not ever go to this bank. They will make everything you do involving money difficult and they have fees for almost everything. In the last week they've cancelled 3 of my cards from misunderstandings on their end. They have either refused to work with me or just don't even know what the problem is, this has resulted in me losing massive time and money. (and that doesn't even go to all the issues with them never reimbursing for anything, even if your account has fraudulent transactions or the issue is their fault) This bank is very unorganized, unprofessional, and does not care about you.

  Response from the owner

  Thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• T

  TC Fischer
  1

  Accidentally transferred money out of my account, causing it to be overdrawn. The mobile app does not support mobile check deposit and I no longer live in NY. Called trustco in Guilderland to ask if they could refund the $61 in fees they charged. They refused. This account has been open for over 20 years and never was overdrawn, yet they refused to work with me. They are NOT a hometown bank. I am closing my account and suggesting others use more technologically advanced banks that allow mobile deposit. Their customer service is a disgrace.

  Response from the owner

  Thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. -CB

• V

  Vike29
  3

  Stupid place to put an ATM and it is almost impossible to use without getting out of the car. So it used to be you could fill out a deposit slip either inside the bank or in the vestibule then deposit it in the ATM. Now you have to walk inside the bank to get an ATM envelope from a teller and then fill out deposit slip inside the bank and then walk out to the ATM and risk being hit a car for drive through traffic. Can't wait for the first lawsuit from a pedestrian hit. (Yes I realize you can get an ATM envelope from the machine itself, but then you still need a deposit slip and then you will be sitting there holding others up. And yes realize could just use the bank teller....I try not to do that as I would rather trust the machine and also actually see my balance). Put one back inside the bank before someone owns Trustco after getting hit by a car ! Don't say you weren't warned.

  Response from the owner

  We understand your frustration. At Trustco Bank we strive to find locations that allow us to deliver the best customer service. We will review to see if there are any appropriate adjustments we can make to improve the experience. If you have any additional feedback or concerns, please contact our customer service department at 800-670-3110. -KS

• T

  Tajzali Morales
  1

  Very unprofessional! I left my job at the bank due to feeling so uncomfortable because people let their at home issues get in the way of their work and mistreat their employees. I feel bad for anybody still currently working at this branch. Someone needs to tell them about theirselves . #3900 CARMAN RD

  Response from the owner

  Hello Tajzali, and thank you for contacting Trustco. We apologize for this experience and would like the opportunity to review this further if you could please contact our customer service department at 800-670-4110. Thank you. - CB

• J

  Jessica M.
  5

  Trustco took care of my 5 month CD for more than 17 years, and when it was time for me to close it out and have it sent to me here in California, they fielded my (several) calls professionally and also talked me through getting my letter notarized. If there were a Trustco out here, I would gladly continue banking with them. Thank you for your kindness and professionalism!

• A

  Angela N
  5

  I switched to this bank-randomly. Actually I went in for a roll of quarters and ended up with a checking account. I left my previous bank because they were charging me $9.99/month on my checking for not having over $1500 in it- had to do something! The whole process was quick and simple and the staff were all knowledgeable and friendly. Thanks, from a college student. The only thing that is 'Odd' are the Tuesday hours but everything else is good.

• J

  John TRELA
  5

  Always friendly professional service. Customer for many years.

  Response from the owner

  John, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Guilderland Branch is providing just that! -SM