Trustco Bank Us Hwy, Lady Lake

Trustco Bank Reviews

• A

  Amanda Griggs
  5

  I can't say enough great things about this branch! Charles, David and my favorite Barbara are fantastic! Barb has my acct pulled up and ready to go as soon as she sees our truck pull in! They are polite, personable and most importantly VERY EFFICIENT! Other banks treat you like a number, the staff here treats you like family!

  Response from the owner

  Amanda, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Lady Lake branch is providing just that! -CB

• J

  Justin Nachod
  4

  The staff are friendly here and I've always been treated with respect when I've been in the branch. This is a very traditional, conservative type of bank, which may appeal greatly to some, but not to others. If you're looking for a high interest rate on savings/CDs, you may find better rates at other FDIC-insured banks such as Marcus by Goldman Sachs or Capital One. The rates here aren't terrible, they're just not at the very high end of what's out there. If you appreciate personalized, friendly service and the rates aren't that important to you, this would be a great place to do your banking.

  Response from the owner

  Justin, thank you for taking the time to leave this review. We are glad to hear you are enjoying your banking experience! -KS

• M

  Mink Meadows
  1

  I brought CERTIFIED BANK CHECKS from BANK OF AMERICA to open up a new account. TEN DAY HOLD??? IN 2020... THIS is OUTRAGEOUS!

  Response from the owner

  Mink, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -SC

• R

  Rebecca Beisley
  5

  Love this bank, they always try to improve your experience and avoid any ways of inconvenience. It really feels like your hometown bank in every sense.

  Response from the owner

  Rebecca, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

• B

  Bonnie Frankenstein
  4

  They always remember who my family is. Probably due to our last name but they are friendly and very personable.

  Response from the owner

  Bonnie, thank you for taking the time to leave this review. We are glad to hear that you are enjoying your banking experience! -KS

• s

  steph jus
  5

  The people are extremely nice, polite and very efficient!!!