Truist Tynecastle Hwy, Banner Elk

Truist Reviews

• K

  Kaitlin Smith
  1

  I've had the most stressful experience with this company and I worked with the manager, Matt. I let him know the details of my situation and applied for a loan. Unfortunately, their company doesn't have a loan program that I was looking for and Matt even admitted he made a mistake. Now, I am having to deal with disputing the hard credit pull with all 3 credit bureaus just having to learn that I can't dispute the credit pull unless it had to do with fraud. Thank you for not only NOT listening to a borrowers needs through a very stressful experience as it is to find a loan, but now having to deal with my credit score being effected. I highly DO NOT recommend this institution in assisting with anyone trying to find a loan.

• L

  Lousy Company
  1

  Banner elk location So many problems not enough space. Money going awol for days at a time from zelle Told my wife she could not deposit cash into my account and go to the post office and get a cashiers check. Both a teller and the manager treated her Like she was doing something illegal. When I called to ask WTH! They told Me it was fdic rules I asked my new bank if this was true they told me absolutely not! Called customer service numerous times met with a 60 min wait time only to be disconnected after 30 mins on many occasions After 10 yrs with BB&T these ppl lasted 4 months absolute nightmare

• R

  Robert Wilson
  2

  I've had an account with BB&T for many years. Never a problem with my account due to overdrafts, low balance, etc. I work full time and make a good living which is direct deposited into my account every two weeks. I dont live paycheck to paycheck. That said my wife works for a small business with only a few employees. They are still paid the old fashion way via paper check. Today I attempted to deposit her check into the account as I have done many times in the past and was advised by the teller that I could not deposit the check unless my wife was with me. I explained to the teller I have been depositing her checks for some time but she still wouldn't deposit it for me. Glad I drove 15 miles out of my way to the bank on the way to work for nothing. Teller told me it was a new policy. I've never received notice of this policy and BB&T sends me emails about once a week. I could see refusing to deposit a check for someone with a questionable past in regards to their bank account but an established customer whose never had an issue? I used to think BB&T was great. Now, not so much!

• M

  Malcolm Ewing
  1

  20 minutes at the drive through lane to cash a payday check. 10 minutes before I am notified that it's the computers fault. The car before me was waiting 10 minutes. Are you serious? 3-5 minutes per car on a slow day is acceptable, not 10-20 minutes per car! Ridiculous.

• N

  Nicole Wright
  5

  Everyone is incredibly helpful there minus one girl there Amber, short brown hair. She clearly doesn't value bank relationships and wouldn't help me with something that I've been helped with 5 times before. She also had a attitude and was very rude.

• Y

  Yesenia Zemba
  5

  Best bank in the area!! I love the staff! The management is wonderful and the tellers and bankers remind me of why banks are such a great thing! They know me by name and always make everyone feel welcome!

• B

  Bernice Byrnes
  1

  They have 2 modes here far as time goes for a transaction, very slow and dead slow. The same two modes go for intelligence behind the counter. Which of course makes perfect sense right?

• M

  Mel Cabrera
  5

  The new group of ladies there are so wonderful!!! Super sweet and helpful!! :-) Love this location!

• F

  F3NR15V4RG
  1

  Don't waste your time with these imbecilic hens.