TransWest Credit Union State St, Sandy

TransWest Credit Union Reviews

• M

  Maureen Schreiber
  5

  I highly recommend TransWest Credit Union in Sandy. I have utilized them for years now. The staff are extremely friendly, helpful and courteous. The management will go out of their way to help you however they are able. If you need a savings or checking account, auto loan, personal or financial assistance - see them for help and you will be VERY glad you did. They are also very fast with their service - much better than a "big bank" 8-) I will miss you Rose!! Thank you for all your excellent help these years!

  Response from the owner

  Maureen, thank you so much for taking the time to write such a thoughtful review! Also we greatly appreciate your kind words for Rose, she has been an amazing part of TransWest (before we were even called that) and we owe it to members like you that she stayed with us for nearly 40 years.

• C

  Curtis Finneman
  1

  Came in right at 9 and the staff wasn’t ready or professional. They were mad that I was there right at open. I was being patient and it felt they were taking it out on me that they were under staffed and I just asked for assistance. January was unprofessional and condescending making my experience awful. I walked out because I didn’t want to be assisted anymore

• A

  Ali Resai
  1

  January B was super rude on the phone I am pretty sure a manager can see this and I will put this review for anyone checking reviews do not call or go to this branch Makes me close my loan with them. She need to find another job before people stop doing business with them.

  Response from the owner

  Ali, I am very sorry that you had this frustrating conversation. I understand that you were calling as our branch was closing and unfortunately on Saturdays we do have limited staff and services. As a result the only person who could help you on a Saturday was already with a member and as it was closing time would not have been available until Monday morning. I realize this is inconvenient and wish we could provide more expansive weekend services and hours to benefit our members but we do not currently have the resources.

• C

  Cheyenne Emerson
  1

  This has to be the worst location! I had a restricted minor account that required me to be 18 to withdraw my money so on my 18th birthday I go in to withdraw my money and not only did they NOT wish me a happy birthday but they treated me like I was stupid and like it was an inconvenience I was pulling out my settlement money and they were just so rude about it! Didn’t even say have a nice day just the rudest customer service

  Response from the owner

  Cheyenne, I am very sorry that this experience did not live up to your expectations. Sometimes we get so preoccupied with completing the transaction, especially in situations with many regulations, that we lose sight of the bigger picture. I regret that we did not use this opportunity to not only help you access your money but to also celebrate with you on your special day and I hope that you had a fun birthday weekend to make up for this experience.

• N

  Natalie Tartali
  5

  Great bank. Easy transfer on the app, they always answer the phone.

  Response from the owner

  Thanks so much for your review we really appreciate your kind words :)

• A

  Ashlee Clayson
  5

  Best credit union always get me taken care of quickly!!

  Response from the owner

  Thanks for the review, we are pleased to hear that the service is speedy.

• N

  Nick Costanza
  5

  Friendly and awesome! Very helpful with every need.I highly recommend.

  Response from the owner

  Thanks for your feedback :)