The Tennessee Credit Union Rivergate Pkwy, Goodlettsville

The Tennessee Credit Union Reviews

• K

  K Smith
  1

  They can not get it together at this credit union. They are constantly putting my money in the wrong account!! This has been going on for months now. Make sure to check your receipt to make sure they put it in the right account. The only reason why I still go to them is because they are the only share branch for my actual bank within 50 miles. Do not use this credit union if you don’t have to! They can not keep workers either. They have constant turn over every few months for the last couple years.

  Response from the owner

  Hi --We are sorry to hear about your experience with TTCU. We would like to get you in touch with a member of our management staff to use this as an opportunity to learn from our mistakes and make our Shared Branching service better in the future. Would you please email us at [email protected] with the best time of day and phone number to get in touch with you so we can begin this conversation? Again we apologize for your experience.

• A

  Amy Austin
  1

  The atms don’t take cash or checks so you have to be able to make it to the teller during business hours and they aren’t open on weekends.

  Response from the owner

  Hi Amy—We are sorry to hear about your experience with our ATMs. At this time, our ATMs do not take cash or checks but this suggestion has been escalated to our management team as a way to make the member experience better. Although this is not an immediate solution for our ATMs, our Mobile Banking App does have a Mobile Check Deposit feature. For a step-by-step, please visit: https://mcompany.cld.bz/The-Tennessee-Credit-Union-Mobile-Banking-E-Guide/43/ We appreciate the feedback and look forward to serving you better in the future.

• T

  Tiffani Bonds
  5

  Just love all of the tellers. Jennifer, LaCarlos, and Nicole thank you for such professionalism. You guys ROCK!

  Response from the owner

  Hi Tiffani--Thank you so much for sharing your experience with us! We appreciate your membership and look forward to continuing to serve you in the future!

• J

  Jay J
  2

  There's definitely room for improvement for phone customer service. This small bank can't keep up with the amount of customers they receive or have. I had 1 simple question and I was hung up on today while being transferred. If they were open even for 2 hours on saturdays it would help tremendously! I no longer bank with them and this is exactly why.

• F

  Ffemtfire
  1

  Took over 25 mins for a cash deposit with only 1 person at teller, Then got up and couldn't do deposit, Had to hand of to drive thru.. still took several minutes

• S

  Shannon Mixon
  1

  Wanted to speak with someone about loan. Was asked if I could wait about 15 minutes. After waiting 30 the lady I was waiting on and another employee decided in the lobby where I could hear that they where to busy to speak with me. Few minutes after their conversation she informed me she had to count money and couldn't speak with me. Was very unapologetic and slick rude.

• p

  priscilla paige
  5

  Meagan was great! She was very knowledgeable and answer all questions. Thanks Meagan!

• M

  Matthew Campbell
  1

  Answers phone put you straight on hold, been on hold for over an hour all together. Try having one person for just simple question.

• T

  T.R. Sage
  5

  The tellers are nice and everything moves quickly