Texas Regional Bank N 10th St, Mcallen

Texas Regional Bank Reviews

• S

  S
  2

  I was there a few weeks ago cashing my check when I was offered to open an account with them . I was okay I’ll give them a try so the first time I made an appointment online never got a call back then I went again in person the following week to cash my check. I asked why they didn’t call me ? They told me the person who does that isn’t in they won’t be in until the following week . I was like okay why didn’t anyone call me to let me know then they told me to come in after work I did . I went again this second time I went back the guy in the lobby told me that the other guy that was helping another person could help me the other guy gave the other guy a look and told me to go sit down and wait in a rude manner I was like okay then the guy went a head to tell the other guy he didn’t have time and that he was very busy and I am at this point not happy with his attitude and his rudeness I just got up and left . If they didn’t want to help me then they should have just said so instead they decide to be rude and unprofessional about it . I will never open an account not to mention my boss has an account there . So I have to gave them a 2 on rudeness and unprofessional behavior.

  Response from the owner

  This experience doesn’t fit with the level of service we strive to provide every customer. We want to ensure that your concerns and feedback are addressed with the attention it deserves, so we ask that you call and speak to the banking center operations manager at this location. We look forward to your call and to further assisting you.

• C

  Craig Ottofaro
  1

  This is by far the slowest bank I have ever did business at. I waited in line for 15 minutes when there was nobody ahead of me before I even received my money from the check that I cashed while the workers we’re just sitting there chitchatting and talking. I do not recommend coming to this bank for anything if you don’t want to waste any of your precious time