Teachers Federal Credit Union William Floyd Pkwy, Shirley

Teachers Federal Credit Union Reviews

• J

  Jestertriks GAMEaholics
  1

  This branch has one of the worst drive thru’s. When you want to just use the atm you have to wait with everyone and can not turn into just the atm lane. Extremely slow service. Lucky if there are 2 tellers inside

  Response from the owner

  Thank you for your feedback, we do apologize for any inconvenience this may have caused you. We will be sharing your feedback with the appropriate departments to review. If you ever need anything please feel free to email [email protected].

• L

  Leonardo Artist
  2

  If you want to know what banking will be like in a post apocalyptic dystopian world-visit this bank. The tellers are hidden behind walls accessible only through small video monitors. There is no human to human interaction. It is THE WORST banking experience I've ever had -any where in the Western Hemisphere. I actually felt like a Terminator was going to bust through the wall at any moment and kill all of us.

  Response from the owner

  Hello Leonardo, this technology allows our tellers to help multiple members quickly to give our members the fast and high quality service they rightfully expect. Unfortunately, it does remove the direct face-to-face interaction many of us are used to. However, we do have other branches with in-person teller lines as well as access to your accounts through the Shared Branch network if you'd like to visit another branch. We'll be taking your concerns and passing it along to our Operations department for consideration in our Branch strategy. Thank you for reaching out!

• T

  Thea Schieferstein
  5

  Always very appreciative of the helpful people when I’m depositing my check inside the bank. Was helped yesterday and the day prior by Camellia and Andrea with setting up a credit card at the Shirley branch. They were super friendly, informative, and prepared for all my questions. Never had a problem at this bank.

• J

  Julie Trowbridge
  1

  This place sucks. There is ALWAYS a problem, always being hacked, everything takes forever. If i didn’t have a loan with them i’d switch banks in a heart beat.

  Response from the owner

  We are sorry to hear that your experience did not meet your expectations. If you'd like to let us know more about your experience, please don't hesitate to contact our Member Experience Team at [email protected]. We look forward to hearing from you.

• V

  Vern Vernon
  1

  I hate to say it but this Bank( Shirley branch) needs a new manager... Almost like clockwork every Saturday and Sunday and most holidays this ATM inside and drive-thru does not work it is out of order if you would like photos I have them

  Response from the owner

  Thank you for your feedback, and we apologize for any inconvenience this may have caused you. We can assure you this is not the experience we wish to provide to our members. We will certainly follow up with our Shirley team to ensure that our ATM's are receiving their proper routine maintenance. Have a great day, Vern!

• B

  Bryanna Eyton-Jones
  2

  This isn't about this location in particular, but just about TFCU in general. Yeah, it's great not having any hidden fees or anything, but it's very annoying that whenever they're updating their online banking that my debit card doesn't work. I get things need to be updated and if the cards weren't going to work, why not do it at a time where people are sleeping and not using their debit cards. This happened the other day around 9pm and has happened before hand at all different times. It's even happened at 7am when I was trying to get gas before work. This happens pretty frequently and I have never had that issue with any other bank or credit union.

• K

  Kristen Margaret
  1

  Worst bank i have ever had the chance to deal with.. very inconvenient. Nothing against the branch. The company itself it a joke. Have a significant amount of money in my act. And I'm told how i can use it and when? I think not. Ill be better off back at chase bank...

  Response from the owner

  Hi Kristen! We aim to give our members the tools they need to manage their financial lives successfully. Would you be able to email us at [email protected] with a description of your experience so we can address the policies that impacted you?

• J

  John Stark
  2

  When my card is shut down at night because im making purchases like bills and there closed all night without a 24 hour hot line and your desperate to call but then you hear 24 hour loan but not anyone to help you when needed, its frustrating. i work night shifts so im screwed into the morning right? go to chase at least they have a 24 hour helpline

• S

  Shahidul Mahfuz
  4

  Well, it's a bank. It's open on Saturday. I have received good service from them. Wait time it okay. Still don't understand the monitor thing at the teller end. You don't see any teller physically but talk with them thru the monitor and speaker and mic. Strange system for security

• G

  Ginnie Marie
  5

  Since I joined the credit union I have had nothing but a great experience with them, they are very helpful and very courteous, I’m sorry I didn’t start using them along time ago.

  Response from the owner

  Thank you for your review and feedback! We are pleased to know that our Shirley branch is delivering excellent member service. Have a great day, Ginnie!